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# IT Customer and Commercial Solutions Architect

- **Company:** BRADY WORLDWIDE INC
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Adobe Experience Manager, Application Programming Interfaces (APIs), Databases, Computer Engineering, Customer Data Management, Data Governance, Data Warehousing, Digital Asset Management, Identity and Access Management, Automation of Marketing, Oracle (Applications), Scrum Methodology, Software Architecture, Salesforce.Com, SAP (Applications), SAP CRM, Software Engineering, Data Streaming, Systems Integration, Web Analytics, File Transfer Protocol (FTP), System Availability, Flexera, SOAPAPI, Information Technology, Marketo, Integration Frameworks, Data Management, Hybris, Zendesk, Service Stack, Servicenow, Zuora
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=71a3f925fa71e17e

## About the Role

Bachelor of Science in Computer Science, Software Engineering, Computer Engineering, or a related technical discipline. 5+ years of experience as a Solutions Architect, Technical Lead, or Enterprise Architect within a global commercial environment. Deep technical and functional experience across the customer and commercial technology stack, including: CRM & Service: Salesforce.com (Sales, Service, and Quote Management) and SAP CRM for returns/RMA. Digital Experience & E-Commerce: SAP Hybris or equivalent enterprise e-commerce platforms, customer portals, and partner relationship management solutions. Marketing Automation: Adobe Experience Manager, Marketo, Demandbase, digital analytics, and digital asset management. Subscription Billing & Licensing: Zuora Subscription Billing, Flexera, Revenera, and entitlement or software monetization capabilities. Pricing & Commercial Operations: PROS, pricing administration, quoting, discount approval, and pricing governance
capabilities. Customer Connectivity: E2Open, EDI platforms, APIs, FTP services, trading partner onboarding, and machine-to-machine connectivity. Customer Support & Contact Center: NICE CXOne, Zendesk, Oracle RightNow, ServiceNow, digital chat, and voice-of-customer platforms. Sales Incentive & Compensation: Callidus SIP, SAP Commissions, territory management, quota platforms, and compensation analytics. Master Data Management: Informatica Product Information Master, customer master data, and related data governance capabilities. Extensive experience with integration platforms, specifically Dell Boomi or a similar iPaaS, and integration patterns including REST/SOAP APIs, ESB, event-driven, batch, and real-time architectures. Proven experience defining architectural designs, leading workshops, running architectural reviews, and managing deliveries with co-located and offshore engineering teams in an Agile/Scrum environment. Experience coordinating vendors, implementation partners,
and IT teams, with strong communication, stakeholder management, and problem-solving skills.

## Description

* Solution Integration: Design end-to-end data flows and integration pipelines connecting front-end marketing and commerce applications, middle-tier CRM and service systems, pricing and billing platforms, customer connectivity services, and back-office ERP and enterprise data warehouse systems.
 * Technical Guidance: Create comprehensive software architecture documents and partner closely with developers, systems managers, analysts, and product owners during implementation to ensure alignment with design specifications.
 * Process Optimization: Map and refine complex commercial processes, including lead-to-revenue, quote-to-order, RMA, pricing, customer onboarding, EDI/API connectivity, entitlement, subscription billing, licensing, renewals, asset management, customer service, and sales incentives.
 * Technical Governance: Review and approve major integrations, application changes, and technical designs. Maintain application roadmaps, integration inventory, architecture standards, and technical documentation.
 * Security and Compliance: Support security, identity and access management, data governance, privacy, compliance, secure credential handling, and alignment with global coding and architecture standards.
 * Operational Health: Ensure the high availability, security, performance, resiliency, and supportability of business-critical customer-facing and transactional platforms. Troubleshoot and support resolution of complex cross-platform issues.
 * Vendor and Delivery Coordination: Coordinate with vendors, implementation partners, offshore teams, and internal IT organizations on system improvements, technical issues, upgrades, and delivery activities.
 * Business Transition Support: Support acquisitions, divestitures, TSA exits, system transitions, Day 1 readiness, and post-transition stabilization objectives while aligning architecture plans with broader business milestones.