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# Help Desk Technician

- **Company:** CASAS International Brokerage, Inc.
- **Location:** San Diego, CA, United States
- **Salary:** $47,840.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, JIRA, Cyber Security, Linux, Domain Name System (DNS), Desktop Environments, Issue Tracking Systems, Internet Protocol, Virtual Private Networks (VPN), Microsoft Office, Network Administration, Remote Service Software, ServiceNow IT Service Management, System Availability, Software Troubleshooting, Information Technology, Firewall Services Module, Servicenow
- **Published:** September 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9b7c2d3e077e94f2

## About the Role

* CompTIA A+, Network+, or similar certification is preferred
 * At least 1 year of experience in a front-line technical support role
 * Familiarity with remote support tools
 * Eagerness to learn new technologies and systems
 * Excellent problem-solving and analytical skills
 * Working knowledge of Microsoft business software
 * Working knowledge of Windows PCs, Macs, and Linux PCs, and experience troubleshooting hardware and software
 * Working knowledge of network and Internet protocols and communications
 * Working knowledge of cyber-security best practices at the user level
 * The ability to break down technological processes and deliver clear, step-by-step instructions
 * Patient, friendly attitude with excellent listening skills
 * Strong verbal and written communication skills
 * Team-oriented mindset with an openness to constructive feedback
 * A commitment to providing exceptional customer service
 * Bilingual English-Spanish is a Plus

## Description

CASAS IT is committed to providing outstanding support to our coworkers and 24/7 system availability. We are seeking a qualified IT Support Technician To Join our IT support team. The IT Technician will be the first point of contact for our coworkers to assist them with questions and problems about our systems and software. The IT Support Technician will work with coworkers remotely and in person, assisting them with operations and problem-solving. The successful candidate will be respectful and patient, an excellent problem-solver, and have outstanding communication and customer service skills.

This is an on-site role, requiring occasional after-hours or weekend work.

Duties

 * Provide first-level technical support to users via phone, email, or in-person.
 * Respond to support inquiries via email, chat, phone, or in person
 * Log support requests in CASAS' IT ticketing system
 * Walk coworkers step-by-step through the problem-solving process
 * Assist with troubleshooting hardware and software
 * Follow up with coworkers to ensure satisfactory service
 * Inform coworkers about IT solutions and services
 * Train coworkers as necessary on IT solutions
 * Communicate coworker feedback to the appropriate IT team members
 * Maintain accurate personal time and attendance records
 * Troubleshoot software and hardware issues across various operating systems, including Windows, macOS, and Linux.
 * Manage computer systems, including installation, configuration, and maintenance of desktop environments.
 * Assist with network administration tasks, including VPN setup, firewall configurations, and DNS management.
 * Utilize tools such as BMC Remedy, ServiceNow, and Jira for ticketing and issue tracking.
 * Support mobile devices and ensure proper connectivity within LAN environments.
 * Perform analysis of system performance and recommend improvements as needed.
 * Maintain Active Directory for user account management and group policy object (GPO) configurations.
 * Collaborate with team members to resolve complex technical issues efficiently.
 * Document troubleshooting processes and solutions for future reference.