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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, IT (Operations/Strategy) - **Company:** Aravo Solutions, Inc. - **Location:** Austin, TX, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Audit Trail, Business Systems, Software as a Service, IT Management, Information Technology Operations, Zero Trust Network Access, User Environment Management, System Availability - **Published:** September 10, 2026 - **Apply:** https://startup.jobs/director-it-operations-strategy-aravo-solutions-inc-10020429 ## About the Role * 12+ years of experience in IT, with 5+ years in a leadership role * Strong hands-on experience with modern IT stack, including AI tools * Automating user onboarding and offboarding with auditability and traceability * Experience supporting compliance frameworks such as Microsoft SSPA, SOC1, and SOC 2 * Support FedRamp related activities and compliance * Proven ability to operate both strategically and hands-on * Strong project management and cross-functional collaboration skills * Experience in a SaaS or cloud-first company (80-500 employees ideal) * Experience scaling IT processes in a high-growth environment Preferred Skills * Familiarity with zero trust security principles * Exposure to customer-facing security or audit requirements Key Competencies: * Hands-on leadership with a "roll up your sleeves" mindset * Self-starter with entrepreneurial attitude towards managing everything IT * Strong operational discipline and attention to detail * Ability to prioritize effectively in a lean environment * Clear communication with both technical and non-technical stakeholders * Customer-first mindset ## Description Aravo is seeking a hands-on, strategic Director of IT to lead and scale our internal IT function. This role will own corporate IT and business systems strategy and operations while partnering closely with Engineering, Security, Finance, and HR teams to support a growing, distributed SaaS organization. This leader will balance day-to-day operational excellence with forward-looking strategy and transformation, ensuring our systems, tools, processes, and IT capabilities scale efficiently with the company as it grows., IT Leadership & Strategy * Define and execute Aravo's IT roadmap, aligning it with company growth objectives, business strategy and operational needs while building stakeholder buy-in * Lead, develop, and mentor a small, high-impact IT team (helpdesk, systems, IT ops) * Establish and track SLAs, KPIs, and user satisfaction metrics, driving accountability and continuous improvement * Drive tool standardization and rationalization, ensuring we are continuously consolidating toolsets and optimizing the technology portfolio * Own IT budgeting, forecasting, vendor management, and strategic resource planning * Establish IT operating standards, processes, and governance that support the company's growth and evolving business needs * Serve as the senior IT leader and strategic partner to executive and cross-functional leadership Corporate IT Operations * Own the strategy and operational management of core internal systems, including license management * Ensure reliable, scalable onboarding/offboarding processes and lifecycle management * Maintain high availability, performance, and reliability of internal systems * Support a hybrid/remote workforce across multiple locations with effective endpoint, identity, and access strategies * Establish scalable operational processes and controls that enable IT to support continued organizational growth Security & Compliance Partnership * Partner with Security and Engineering to support audit and customer-driven compliance requirements * Enforce identity, access control, and endpoint security policies * Establish governance for onboarding AI solutions and usage that adhere to proper security and data practices * Support audits, evidence collection, and vendor security reviews * Drive security awareness and best practices across employees * Partner with Security and Engineering leadership to continuously strengthen the company's overall security and compliance posture End-User Experience & Support * Own the IT support function with a focus on responsiveness, quality, scalability, and automation * Deliver a seamless employee experience across onboarding, support, and tooling * Continuously improve documentation, self-service, and internal processes * Establish a culture of service excellence and accountability across the IT function Vendor, Asset & SaaS Management * Own the SaaS application portfolio, licensing strategy, and cost optimization * Track and manage IT assets and lifecycle (procurement * retirement) * Negotiate vendor contracts and manage third-party relationships * Drive strategic vendor evaluation and consolidation to optimize cost, security, functionality, and employee experience ## Related Videos - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [No Keys for the Robot: GitOps as the Control Plane for Autonomous Agents](https://www.wearedevelopers.com/videos/100095-no-keys-for-the-robot-gitops-as-the-control-plane-for-autonomous-agents) - [We adopted DevOps and are Cloud-native, Now What?](https://www.wearedevelopers.com/videos/485-we-adopted-devops-and-are-cloud-native-now-what) ## Related Articles - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [ I Gave a Video Editor More Autonomy Than a Trading Bot. 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