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# Systems Engineer

- **Company:** EPIC IT, LLC
- **Location:** Fort Myers, FL, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Systems Engineering, Microsoft Azure, Backup Devices, Cyber Security, Microsoft Software, Network Administration, Cloud Services, Security Software, Wireless Networks, Internet Protocol Telephony, Firewalls (Computer Science), Network Server, Cisco
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ea1d3f62d2a9d341

## About the Role

* 2+ years of IT support, help desk, systems administration, or MSP experience
 * Knowledge of Microsoft Windows and Microsoft 365
 * Experience troubleshooting business networks and endpoints
 * Strong communication and customer service skills
 * Ability to manage multiple priorities and work independently
 * Valid driver's license and reliable transportation
 * Ability to pass background screening and driving record review

Preferred

 * Experience working for an MSP
 * Knowledge of Microsoft Azure and Entra ID
 * Experience with VoIP systems
 * Experience with cybersecurity tools and best practices
 * Familiarity with RMM and PSA platforms
 * Microsoft, CompTIA, Cisco, or related certifications

## Description

The Systems Engineer will provide technical support, project implementation, network administration, cybersecurity services, and managed IT solutions for our business clients. This role requires strong troubleshooting skills, excellent customer service, and the ability to document work accurately and efficiently.

The ideal candidate is technology-focused, self-motivated, and eager to grow professionally while supporting a wide variety of client environments.

Responsibilities

 * Provide remote and onsite technical support for business clients
 * Deploy, manage, and troubleshoot Microsoft 365 environments
 * Maintain servers, workstations, firewalls, switches, and wireless networks
 * Configure and support cloud services and backup solutions
 * Assist with cybersecurity implementations and best practices
 * Respond to service tickets and client requests in a timely manner
 * Perform system upgrades, maintenance, and project work
 * Document all work activities in company-approved systems
 * Follow company security policies and procedures
 * Participate in on-call rotations and after-hours support as needed
 * Collaborate with team members to resolve complex technical issues