> Markdown version of [/jobs/ext/3208910-french-speaking-service-desk-employee](https://www.wearedevelopers.com/jobs/ext/3208910-french-speaking-service-desk-employee). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # French-speaking Service Desk Employee - **Company:** YoungCapital - **Location:** Breukelen, Netherlands - **Experience:** Experienced - **Salary:** €2,600.0 - €3,000.0 - **Contract:** Temporary contract - **Skills:** Klik, SAP (Applications) - **Published:** September 8, 2026 - **Apply:** https://www.careerjet.nl/job/nl961d1dd7b24285229b39ea5c99dd303f/eaa ## About the Role * Minimum MBO-level education or equivalent. * At least 2 years of experience in customer service, service desk or administrative support. * Experience with case management, ERP or CRM systems (e.g. SAP) is a plus. * Good command of French and Dutch and/or English, both verbally and in writing. * Accurate, analytical and strong in administrative processing. * Able to work independently within established processes. ## Description Support technical customer service through accurate case administration, dispute analysis and system management in an international environment. What are you going to do: As a Service Desk Employee, you support the technical customer service team with a strong focus on administrative processing, system management and investigating disputes. Unlike a traditional service desk role, you will have limited telephone contact and your main focus will be on correctly processing, analysing and following up on service cases in the relevant systems. You will work closely with Sales and internal departments to ensure that service requests, complaints and disputes are handled accurately, promptly and carefully. Thanks to your attention to detail, analytical mindset and structured approach, you will directly contribute to efficient and reliable service delivery. Your Responsibilities: * Administratively process and follow up on service requests in the case management system. * Analyse and investigate disputes, discrepancies and customer inquiries. * Manage and update service orders and customer information in ERP/CRM systems. * Provide limited support with telephone customer inquiries when necessary. * Identify structural issues and contribute ideas for process improvements. * Support the customer service department with various back-office activities. What we offer * A gross salary between €2,500 and €3,000 per month. * Temporary contract until 31 December 2026, with a strong possibility of extension! * Varied back-office role in an international environment. * Limited phone calls, with a strong focus on content! * Professional team that supports each other. * Opportunity to contribute to process improvements. * Career development opportunities within the organisation., Extra information Status Open Education Level Middelbare school, MBO, HBO Location Breukelen Working hours per week 24 - 40 Type of Contract Fulltime (startersfunctie), Parttime (overdag), Fulltime (ervaren), Tijdelijke fulltime baan, Thuiswerk Salary indication Tussen €2.600 en €3.000 Per maand Responsible for As a French-speaking Service Desk Employee, you support the technical customer service team with a strong focus on administrative processing, system management and dispute resolution. Published at 08-09-2026 What are you going to do: As a Service Desk Employee, you support the technical customer service team with a strong focus on administrative processing, system management and investigating disputes. Unlike a traditional service desk role, you will have limited telephone contact and your main focus will be on correctly processing, analysing and following up on service cases in the relevant systems. You will work closely with Sales and internal departments to ensure that service requests, complaints and disputes are handled accurately, promptly and carefully. Thanks to your attention to detail, analytical mindset and structured approach, you will directly contribute to efficient and reliable service delivery. Your Responsibilities: * Administratively process and follow up on service requests in the case management system. * Analyse and investigate disputes, discrepancies and customer inquiries. * Manage and update service orders and customer information in ERP/CRM systems. * Provide limited support with telephone customer inquiries when necessary. * Identify structural issues and contribute ideas for process improvements. * Support the customer service department with various back-office activities. What we offer * A gross salary between €2,500 and €3,000 per month. * Temporary contract until 31 December 2026, with a strong possibility of extension! * Varied back-office role in an international environment. * Limited phone calls, with a strong focus on content! * Professional team that supports each other. * Opportunity to contribute to process improvements. * Career development opportunities within the organisation. ## Related Videos - [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen) - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Is Flutter ready for the web yet? - A live coding comparison between Flutter and React](https://www.wearedevelopers.com/videos/401-is-flutter-ready-for-the-web-yet-a-live-coding-comparison-between-flutter-and-react) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Average Salary in The Netherlands](https://www.wearedevelopers.com/magazine/272-average-salary-in-the-netherlands)