> Markdown version of [/jobs/ext/3209397-technicien-support-n1-kiosque-h-f](https://www.wearedevelopers.com/jobs/ext/3209397-technicien-support-n1-kiosque-h-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technicien Support N1 Kiosque H/F

- **Company:** Groupe Actual
- **Location:** Angers, France
- **Salary:** €24,996.0 - €25,200.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Macintosh Computers, Microsoft Office, System Center Configuration Manager, TCP/IP, Wi-Fi Technology
- **Published:** September 30, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/83890269.html

## About the Role

ITSM : Pratique d'un outil leader du marché (BMC).
Workplace : Maîtrise de l'environnement de travail moderne (Windows, Mac, Office 365, Terminaux mobiles).
Support & Réseau : Prise en main à distance (SCCM) et notions réseau (TCP/IP, Wi-Fi).

 * Savoir-être (Soft Skills) :

Aisance de communication absolue (écrit/oral).
Posture pédagogique et sens aigu de la relation client.
Esprit méthodique adapté aux exigences et processus du secteur public., Windows
Service client
Wi-Fi
Rigueur et méthode
Pack Office
TCP/IP

## Description

Date de démarrage : dès que possible

A ce titre, vous assurerez les missions suivantes:

Support & Service Desk (ITSM) : Réception, diagnostic, enregistrement et résolution des incidents/demandes N1 dans le respect des engagements de service (SLA).

Interventions de Proximité : Support de terrain multisystèmes (Bureautique, salles de réunion/visioconférence, copieurs) et gestion des déploiements physiques (ergonomie des postes).

Gestion de Flotte : Suivi rigoureux du cycle de vie des matériels informatiques, gestion des stocks et réalisation des inventaires.

Processus & Escalade : Acteur clé de la chaîne d'alerte (détection d'incidents majeurs) et de la capitalisation (base de connaissances).


## Related Videos

- [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control)
- [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web)

## Related Articles

- [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)
- [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023)
- [Guide for Expats Living in France](https://www.wearedevelopers.com/magazine/305-guide-for-expats-living-in-france)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Average Salary in France](https://www.wearedevelopers.com/magazine/269-average-salary-in-france)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)