> Markdown version of [/jobs/ext/3209588-technicien-support-de-proximite-h-f](https://www.wearedevelopers.com/jobs/ext/3209588-technicien-support-de-proximite-h-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technicien support de proximité H/F

- **Company:** Grafton
- **Location:** Herzeele, France
- **Experience:** Experienced
- **Salary:** €24,000.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, User Administration
- **Published:** September 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bcf4217dd038b1d0

## About the Role

* 2 ans d'expérience minimum sur un poste similaire (support de proximité / helpdesk)
 * Maîtrise des environnements Windows et Office 365
 * Autonomie, rigueur, sens du service et pédagogie
 * Permis B obligatoire

## Description

* Accueillir et traiter les demandes utilisateurs (téléphone, tchat, mail, guichet IT)
 * Qualifier incidents/demandes selon la nomenclature ITSM
 * Résoudre les incidents à distance et sur site, dans le respect des procédures
 * Assurer le suivi et la clôture des tickets, avec escalade si nécessaire
 * Diagnostiquer et résoudre les incidents matériels et logiciels sur postes de travail
 * Déployer, configurer et remplacer postes et périphériques
 * Intervenir sur les salles de réunion (visioconférence, écrans, connectiques)
 * Support réseau de premier niveau (câblage, prises, tests)
 * Gérer les demandes liées aux accès / impressions / téléphonie / badges
 * Participer aux opérations terrain (inventaires, audits, renouvellements de parc)
 * Gestion des utilisateurs via Active Directory
 * Rédiger/mettre à jour des procédures et articles de base de connaissances


## Related Videos

- [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)

## Related Articles

- [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023)
- [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)