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# IT Service Desk Engineer

- **Company:** RMT Technology
- **Location:** Newcastle upon Tyne, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, TCP/IP, Information Technology, Laptops, Servicenow, User Accounts
- **Published:** September 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=83b67aa78d000182

## About the Role

* Proven experience in an IT support or service desk role
 * Strong knowledge of Windows OS, Microsoft 365, and Active Directory
 * Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP)
 * Familiarity with ITSM tools (ServiceNow, Freshservice, etc.)
 * Excellent troubleshooting and problem-solving skills
 * Customer-focused with strong communication skills
 * Demonstrated ability to work independently in a remote environment maintaining productivity, accountability and communication with the broader team
 * A full and valid Driving Licence will be required to attend client site visits

## Description

* Regular on-site visits to clients as required delivering first and second line support for IT issues. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne
 * Act as the first line of support for IT issues via phone, email, and ticketing systems
 * Troubleshoot hardware, software, and network problems, escalating when required
 * Manage user accounts and access rights in Microsoft 365 and Active Directory
 * Configure and support desktops, laptops, and mobile devices.
 * Keep tickets updated and resolved in line with SLAs
 * Assist with IT projects, rollouts, and system improvements
 * Collaborate with our office based team in Newcastle-upon-Tyne


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