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# Customer Solutions Engeer London, UK

- **Company:** Uptrends
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Application Performance Management, Cloud Computing, Computer Programming, Query Languages, Linux, Python (Programming Language), Nagios, Shell Script, Software Deployment, Appdynamics, Dynatrace, Microservices
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aad661471389fa18

## About the Role

* 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role.
 * 1+ years of working experience in Application Performance Management (APM) and AIOps.
 * Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios.
 * Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage.
 * Experience in application support in Financial Market will be an advantage.
 * Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting.
 * Programming and scripting experience i.e. Shell script, Python, Java.
 * Basic network knowledge.
 * Basic database knowledge and query languages.
 * Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit.

## Description

* lead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects.
 * Understand our client requirements, analyse and translate them into a practical solution.
 * Assist the sales team throughout the entire sales cycle as a product and technology expert.
 * Execute Proof of Concept to obtain client confidence and acceptance. Coordinate logistics across all partners.
 * Provide professional responses to customer RFPs / RFIs.
 * Position the technology against competitive offerings.
 * Represent the products, company values and brand to customers and at field events such as conferences, seminars.
 * Suggest creative alternatives to address or overcome technical challenges encountered in the sales case.
 * Conduct Technical Account Management (TAM) activities for the key accounts.
 * Travel regionally for client meetings, marketing events, proof of concepts.