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# Service Desk Administrator

- **Company:** Pertemps
- **Location:** London, UK
- **Salary:** £26,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Spreadsheets, Computer Literacy, File Systems, Microsoft Office
- **Published:** September 30, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6abc72ff9f844fc8ff6cb3bf/apply

## About the Role

Highly organised with excellent attention to detail.

 - Confident communicating by telephone and email.

 - Comfortable working in a busy, fast-paced service environment.

 - Able to prioritise multiple jobs and changing schedules.

 - Proactive and able to solve problems quickly.

 - Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel.

 - Professional and confident when dealing with customers and engineers.

 - A strong team player who can also work independently.

 - Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous.

## Description

We are looking for a Service Desk Administrator to join our busy team based in Clapham, London.

The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service.

This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams.

Key Responsibilities

 - Schedule and coordinate engineers across London.

 - Allocate planned maintenance, servicing and reactive jobs to engineers.

 - Manage and update the engineers' daily schedules.

 - Liaise with engineers throughout the day to ensure jobs are completed on time.

 - Contact customers and residents to arrange appointments and access.

 - Manage incoming service requests and allocate jobs appropriately.

 - Monitor outstanding and completed works.

 - Update the service management system with job details and engineer information.

 - Ensure engineers have the correct job information and access details.

 - Follow up outstanding jobs, reports and paperwork.

 - Assist with organising PPM and servicing schedules.

 - Communicate changes to engineers and customers promptly.

 - Deal with general customer and service enquiries.

 - Assist with invoicing, purchase orders and general administration where required.

 - Maintain accurate records and filing systems.

 - Produce basic reports and spreadsheets.

 - Support the Service Manager and wider operations team with day-to-day administration.

 - Ensure a high level of customer service is maintained at all times.


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