> Markdown version of [/jobs/ext/3211016-customer-solutions-design-specialist](https://www.wearedevelopers.com/jobs/ext/3211016-customer-solutions-design-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Solutions Design Specialist - **Company:** BT Group - **Location:** London, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Sound Recording and Reproduction, Data Centers, SAP (Applications), Virtualization Technology, Wide Area Networks, Cisco WebEx, Load Balancing, Genesys, Docker, Vmware - **Published:** September 25, 2026 - **Apply:** https://www.careerjet.co.uk/job/gbd0077636c95b18ceabc707d1b9b376ba/eaa ## About the Role * Experience of technical solution design and/or implementation experience, proven experience design and delivery of contact centre solutions * BID and pre-sales knowledge - must be comfortable presenting solutions to account teams and customers. * Extensive knowledge of Five9 CX Desirable Skills / Experience * Ring CX * Genesys CX * Highly articulate and successful in conducting formal and informal customer, and executive level facing communications * Cisco Webex Contact Centre and/or Webex Calling * LAN/WAN technologies * Troubleshooting voice/contact centre issues * Virtualisation (VMWare, docker etc.) * Voice recording solutions e.g. Nice, Verint * PCI solutions * Eligible SC ## Description The Customer Solutions Design Specialist leads and delivers a variety of technical workstreams that shape end to end technical solutions. They work closely with customer stakeholders to understand and interpret business needs, translating these into clear, deliverable solution designs through to delivery projects. The role ensures that recommendations are customer focused, technically sound, and considerate of the wider operational, commercial, and organisational impacts across all technical and business areas within the Five9 Technology hub. What you'll be doing * Lead on design and delivery of Contact Centre solutions for BT Business Customers * Provides end-to-end technical solution governance and ownership throughout the pre-sales, design and delivery life-cycles. * Close collaboration with the customer representatives, understanding business and technical requirements. * Close collaboration with stakeholders, e.g. bid, commercial, project throughout the entire bid life-cycle. * Supports the bid process with concept and proposal preparation, effort estimates. * Lead the initiatives in looking for efficiencies in solutions through use of patterns and templates, rather than bespoke requests. * Drive standardization across teams to ensure operational procedures are in place, maintained and followed as appropriate. * Proactive ownership and management of Project / Programme Customer Risks and issues, ensuring they are highlighted early and mitigated or escalated as appropriate., When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: * "route" is used for session stickiness * "careerSiteCompanyId" is used to send the request to the correct data centre * "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor * "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another