> Markdown version of [/jobs/ext/3211177-2nd-line-it-support](https://www.wearedevelopers.com/jobs/ext/3211177-2nd-line-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line IT Support - **Company:** Sterling Bridge Limited - **Location:** Poole, UK - **Experience:** Experienced - **Salary:** £30,000.0 - £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Cyber Security, Virtualization Technology, Virtual Environment - **Published:** September 30, 2026 - **Apply:** https://www.totaljobs.com/job/2nd-line-it-support/sterling-bridge-limited-job108057524 ## About the Role * Commercial experience within a 2nd Line IT Support / IT Engineer position * Strong troubleshooting and technical problem-solving ability * Good working knowledge of Microsoft Azure * Experience supporting Active Directory * Strong understanding of Microsoft 365 * Exposure to virtualisation technologies and virtual environments * Understanding of cyber security principles and best practices * Experience diagnosing and resolving escalated technical issues * Good understanding of infrastructure and systems administration * Strong communication skills with the ability to work with both technical and non-technical users * A genuine interest in developing towards 3rd Line / Infrastructure Engineering ## Description We're partnered with an established Financial Services organization in Bournemouth that is investing heavily in its internal technology function. They're now looking for a capable 2nd Line IT Engineer to join their technical team and play an important role in supporting and developing a secure, highly reliable IT environment. This is a great opportunity for someone who has built a strong foundation in 1st/2nd Line support and is now ready to step into a more technically demanding position. Rather than simply resolving tickets and moving onto the next issue, you'll have the opportunity to work across core infrastructure, cloud platforms, virtualisation and cyber security within an environment where technology is critical to the day-to-day operation of the business. You'll be working across Microsoft Azure, Active Directory, Microsoft 365 and virtualised infrastructure, troubleshooting more complex technical issues and supporting the availability, performance and security of the organisation's systems. You'll also gain valuable exposure to cyber security, helping maintain robust technology environments and supporting the wider IT team with security-focused initiatives. The role offers particularly strong scope for technical development. As you build your knowledge and demonstrate your capabilities, you'll be encouraged to take ownership of increasingly complex infrastructure issues, contribute to projects and develop beyond traditional 2nd Line support. There is a genuine pathway towards 3rd Line, Infrastructure Engineering and more senior technical positions, making this an excellent opportunity for an engineer who wants to build a career rather than simply move into another support desk role. Working within Financial Services also means you'll gain experience in an environment where security, reliability, data protection and operational resilience are fundamental. That exposure can provide an excellent foundation for developing into a highly rounded infrastructure professional. If you're technically curious, enjoy solving challenging problems and want to develop your skills across Cloud, Infrastructure and Cyber Security, this role offers the platform to take that next step., * Develop your knowledge of virtualisation and infrastructure technologies * Gain valuable exposure to Cyber Security and secure IT environments * Opportunity to become involved in wider technical projects * Progress from 2nd Line into 3rd Line Engineering * Long-term development towards Infrastructure Engineering * Increasing ownership of complex technical issues * Exposure to enterprise-level systems and business-critical technology * Supportive technical environment with opportunities to expand your skill set * Build a career across Cloud, Infrastructure & Cyber Security If you're a 2nd Line IT Engineer who wants to take your technical career further, this is an opportunity to join a professional Financial Services environment where you can develop across Azure, Microsoft 365, Active Directory, Virtualisation and Cyber Security. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)