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# IT and Operations Manager

- **Company:** Franco Manca
- **Location:** London, UK
- **Salary:** £60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Payment Systems, Information Technology Operations, Wi-Fi Technology, Computer Network Technologies, Firewalls (Computer Science), Microsoft InTune, Information Technology
- **Published:** September 21, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6ab12ad152d97017a4d4a45b/apply

## About the Role

You'll likely come from a hospitality, retail, leisure or other multi-site environment and have experience managing IT services in a fast-paced operational business.

You'll also bring:

 * Strong IT Operations or IT Service Management experience
 * Experience managing MSPs and third-party suppliers
 * Good knowledge of Microsoft 365, Entra ID and Intune
 * Practical networking knowledge including Wi-Fi, switching, firewalls and site connectivity
 * Experience managing incidents, escalations and service improvements
 * A hands-on, problem-solving approach with the confidence to get involved when issues arise
 * Strong stakeholder management and communication skills
 * Experience supporting POS and payment systems would be highly advantageous
 * An interest in developing into a people leadership role as the team grows

## Description

IT Operations & Service Manager to take ownership of IT service delivery across our nationwide restaurant estate and Support Office. This is a hands-on role for someone who enjoys solving problems, driving improvements and building strong relationships across the business.

Working closely with the Head of IT, you'll help ensure our restaurants stay operational, our systems remain reliable and our technology partners deliver the service our teams need.
What You'll Be Doing

 * Owning day-to-day IT service delivery across restaurants and the Support Office
 * Managing and challenging our Managed Service Provider (MSP) to ensure excellent service standards
 * Leading major incident management, escalations and service improvement initiatives
 * Supporting restaurant connectivity, networking, Wi-Fi and infrastructure-related issues
 * Working with POS, payment and technology vendors to minimise operational disruption
 * Managing IT processes including incidents, requests, changes and asset lifecycle management
 * Partnering with Operations, HR, Finance and Marketing to understand business needs and priorities
 * Developing reporting, governance, documentation and service improvement processes
 * Helping shape and grow the IT function as the business evolves, This is an exciting opportunity to join a growing business where you'll have genuine influence over how IT services are delivered. You'll work closely with senior stakeholders, support over 70 restaurants across the UK and play a key role in the future development of our IT function.
Our Benefits