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# ICT Servicedesk Medewerker

- **Company:** CareerValue
- **Location:** Veenendaal, Netherlands
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Office, Topdesk, Information Technology
- **Published:** September 12, 2026
- **Apply:** https://www.werk.nl/nl/vacatures/71344926

## About the Role

Wat heb jij in je mars: - Minimaal een afgeronde MBO 4 ICT-opleiding; - Kennis en ervaring met Microsoft-omgevingen, zoals Office 365 en Act...

## Description

In deze functie ben jij verantwoordelijk voor het leveren van 1e-lijns incidentondersteuning. Jij bent namelijk het eerste aanspreekpunt voor hun klanten (MKB'ers) en daarvoor moet je in staat zijn om klanten ondersteuning te bieden via telefoon, e-mail, hun eigen portaal/ticketsysteem (TOPdesk). Daarnaast is het belangrijk dat je goed kunt schakelen met gebruikers en collega's, en dat je oplossingsgericht bent. Verder komt het weleens voor dat je meehelpt bij complexe ICT-projecten. Gevraagd profiel


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