> Markdown version of [/jobs/ext/3211608-servicedeskmedewerker-1e-lijn-haarlem](https://www.wearedevelopers.com/jobs/ext/3211608-servicedeskmedewerker-1e-lijn-haarlem). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Servicedeskmedewerker 1e lijn haarlem

- **Company:** jobfinityobfinity
- **Location:** Haarlem, Netherlands
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Office, Office365, Information Technology
- **Published:** September 15, 2026
- **Apply:** https://nl.talent.com/redirect?id=534434689782056934&source=vacant&utm_medium=xml&utm_campaign=marketing&utm_product=vacantnew_bulk&oapply=org_v2026-09&puid=edabadddddacaddcbddd9ddceddaadd8ada7bdd99dd89ddebddgaddbbdaaadd7cddd9ddcbea3addffddgaed2dddgaddgfddgaddgaddg9ddg6ed3gc9bbb9b3bee3ee33def3de93de83de7gdddgddffdde3de93de7gdd93ee33de93deg3ee33ee33deg3ee33ee33ee33ee33ee33ee3&pos=1&xml_batch_generation_id=acda8c5d-9559-484d-a7c6-d43d0a1c97e3&falcon=1&pid=6c5b894f196c&bpid=72184e40869937604e9892366b45ee96

## About the Role

* Een afgeronde ICT opleiding MBO niveau 4;
 * Enige ervaring in soortgelijke rol;
 * Kennis en ervaring met Microsoft Office programma's, Windows 10, AD, Office365;
 * Pre: kennis van MacOS, Android, IOS;
 * Uitstekende beheersing van de Nederlandse taal zowel in woord als geschrift;
 * Je kan jezelf goed verstaanbaar maken in het Engels;
 * Rijbewijs B.

## Description

* Het telefonisch of per e-mail aannemen van vragen/incidenten van eindgebruikers;
 * Je registreert vragen/incidenten van eindgebruikers en lost deze op of zet deze door aan collega's op de tweede lijn;
 * Vastleggen van storingen, wensen en het maken van gespreksnotities;
 * Bijhouden van een logboek met de informatieverzoeken, problemen en oplossingen;
 * Het bewaken van de status van gemelde problemen en de communicatie met de betreffende eindgebruiker;
 * Je bent verantwoordelijk voor diverse installaties, controles op servers/werkstations.


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