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# TechOps Site Support

- **Company:** Plaid Inc.
- **Location:** New York, NY, United States
- **Salary:** $118,800.0 - $140,400.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Identity and Access Management, Networking Basics, Okta, Information Technology, Gsuite, Google Meet
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=45951a26b253ccda

## About the Role

What You Bring on Day One:

 * Proven experience troubleshooting basic AV setup issues, specifically with Google Meet or Zoom conference systems.
 * Experience assisting presenters and running live support for small and large-scale meetings.
 * Hands-on experience with basic network infrastructure and office hardware troubleshooting.
 * Strong problem-solving skills with a collaborative, user-focused mindset.

What You Can Expect to Learn on the Job:

 * Administration and configuration of cloud identity platforms like Google Workspace or Okta.
 * Device management and deployment systems using MacOS MDM tools (such as Iru).
 * Advanced enterprise network architecture and automated systems operations.
 * Automation of user lifecycle, access control and more.

Growth & Career Path

We invest in your long-term growth. In this role, you will start by mastering site support and AV infrastructure. As you build expertise, you will have opportunities to take on broader operational projects, deepen your skills in identity and access management (IAM), and step into enterprise IT systems engineering or TechOps management.

## Description

* Enable Seamless Collaboration: Ensure audio-visual (AV) systems in conference rooms and shared office spaces function flawlessly so team members can connect seamlessly across global offices.
 * Resolve In-Office Hardware & Tech Needs: Directly troubleshoot and resolve issues with printers, monitors, keyboards, and other office desk peripherals, minimizing downtime for your colleagues.
 * Manage Hardware Operations: Track and manage on-premise IT and AV inventory (including Google Meet hardware and Apple laptops) to keep our team equipped with the tools they need.
 * Support Our Remote Teammates: As time permits, assist with non-office and remote technical support requests to ensure equal support across all working environments.