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# Desktop Support Engineer-2

- **Company:** Realign Llc
- **Location:** Cambridge, MA, United States
- **Salary:** $86,776.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Business Software, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Microsoft Software, Networking Basics, Connectivity Problems, Software Troubleshooting, Computer Equipment, Deployment Automation, Laptops, Servicenow, User Accounts
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=db9f206f814da938

## About the Role

* Experience with Windows OS, Microsoft 365, Active Directory, and basic networking.
 * Knowledge of desktop hardware, imaging, and deployment tools.
 * Familiarity with ticketing systems such as ServiceNow or Jira.
 * Strong troubleshooting, communication, and customer support skills.

## Description

We are seeking a Desktop Support Engineer to provide technical support for end-user systems, hardware, software, and network-related issues. The ideal candidate will be responsible for troubleshooting desktops, laptops, printers, mobile devices, and Microsoft applications while ensuring excellent customer service and minimal downtime.
Key Responsibilities:

 * Provide Level 1/Level 2 technical support for desktop and laptop systems.
 * Install, configure, and troubleshoot Windows operating systems and applications.
 * Support Microsoft 365, Outlook, Teams, and other business applications.
 * Diagnose and resolve hardware, software, printer, and network connectivity issues.
 * Manage user accounts, passwords, and access permissions through Active Directory.
 * Perform system upgrades, patching, and asset management activities.
 * Document incidents, service requests, and resolutions in the ticketing system.
 * Collaborate with IT teams to ensure timely issue resolution and service delivery.