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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Specialist - **Company:** Tekmanagement, Inc. - **Location:** Medford, OR, United States - **Experience:** Experienced - **Salary:** $49,920.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Server Message Block, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Network Security, Network Troubleshooting, Role-Based Access Control, Azure Active Directory, Cloud Services, Virtual Local Area Networks, Wireless Networks, Office365, Microsoft InTune, Information Technology, Workday, User Administration - **Published:** September 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7bb148b5f0fa4718 ## About the Role Are you a problem-solver with a passion for technology and a commitment to exceptional customer service? Do you thrive in a fast-paced collaborative environment where your expertise makes a real impact?, We need a tech-savvy, service-oriented professional with strong problem-solving skills and the ability to work effectively under pressure with 3-5 years of equivalent industry experience. The ideal candidate will possess: Technical Competencies: * Deep understanding of modern IT environments, including cloud computing and cybersecurity. * Hands-on experience with Active Directory, Office365 Entra/Azure AD, MDM platforms, and advanced networking. * Ability to effectively communicate technical concepts to both clients and team members. Key Traits & Skills: * Customer Focus: Passion for helping others and delivering exceptional service. * Critical Thinking: Ability to analyze, troubleshoot, and resolve complex IT issues efficiently. * Adaptability: Thrive in a fast-paced environment and adjust to changing client needs. * Collaboration: Work seamlessly with peers, leadership, and clients to achieve success. * Time Management: Prioritize workload effectively, balancing multiple tasks with attention to detail. * Professional Growth: Commitment to continuous learning and obtaining relevant certifications., * Ability to lift, carry, and move items up to 50 lbs (occasionally more with assistance). * Ability to sit, stand, bend, stoop, and reach throughout the workday. * Ability to remain seated at a computer workstation for extended periods ## Description As a System Support Technician II, you'll be the backbone of our technical support team, ensuring customers receive prompt, effective solutions to their IT challenges. You'll play a key role in maintaining our high service standards, following best practices the Tekmanagement way while contributing to our collaborative culture. This is a full-time position (Monday-Friday, 8 AM-5 PM with a 1-hour unpaid lunch) and participation in an on-call rotation to meet peak client needs. You'll spend approximately 75% or more of your time on billable work and will be responsible for accurate and timely documentation in our ConnectWise system., * Technical Expertise: Provide advanced troubleshooting for managed IT services, cloud solutions, cybersecurity, and networking issues. * User Management: Support Active Directory, Office365 Entra/Azure AD, Role-Based Access Control, and Office365 Endpoint Management (InTune). * Networking & Security: Configure and troubleshoot VLANs, NAT policies, DHCP, SMB/CIFS, protected wireless networks, and other advanced networking concepts. * System Migrations: Execute seamless transitions for users, ensuring smooth profile and application migrations. * Customer Service Excellence: Deliver outstanding service, ensuring customer satisfaction, upholding SLAs, and exceeding performance goals. * Process Optimization: Develop and maintain standard operating procedures the Tekmanagement way to enhance service delivery efficiency. * Collaboration & Culture: Work closely with internal teams, fostering a culture of teamwork, integrity, and service excellence. * Documentation & Reporting: Maintain accurate records of client environments and analyze feedback to drive improvements. ## Related Videos - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WeAreDevelopers LIVE - How DevRel Makes Tech More Human](https://www.wearedevelopers.com/videos/2149-wearedevelopers-live-how-devrel-makes-tech-more-human) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)