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# Support Technician I

- **Company:** Qovo Solutions, Inc.
- **Location:** Morgan Hill, CA, United States
- **Experience:** Starter
- **Salary:** $37,440.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Test Management, Web Applications
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8e310af24ae7fc74

## About the Role

* 0-1 years of field service, installation, or related technical experience (training provided).
 * Basic understanding of hand tools, power tools, and cabling practices.
 * Willingness to learn CCTV, access control, and alarm systems.
 * Comfortable working at heights, on ladders, and in varied outdoor conditions.
 * Valid driver's license with a clean driving record.

## Description

Performs hands-on installation, service, and troubleshooting of client systems in the field under the guidance of senior technicians and support staff. This entry-level role focuses on building core technical skills, learning company systems and standards, and delivering reliable on-site support to clients., * Install, test, and service low-voltage systems (CCTV, access control, alarm) at client sites.

 * Follow provided scopes of work and technical instructions to complete assigned service tickets.
 * Run and test cabling, mount hardware, and configure basic system settings.
 * Communicate clearly with clients on-site regarding work being performed and completion status.
 * Coordinate with dispatch and senior technicians on scheduling, materials, and job status updates.
 * Report issues, delays, or unexpected site conditions promptly to support staff or supervisors.
 * Load, organize, and maintain materials, tools, and parts needed for scheduled appointments.
 * Document completed work, including photos, test results, and notes, in company systems.
 * Follow all safety procedures and use required PPE on active job sites.
 * Participate in on-the-job training and skill-building under senior technicians.
 * Ask for guidance and escalate technical issues beyond current skill level rather than guessing., * Fluke LinkWare / LinkWare Live (Cable test management and reporting)
 * Trainual (Web-based knowledge base platform)
 * Scribe (Documentation and how-to tool)
 * Fieldwire (Project management platform)
 * ConnectWise (CRM platform)

Work Environment

Primarily field-based (about 80%) - working on active job sites, installing and servicing equipment, and interacting directly with clients on-site.

About 20% is office/shop-based - preparing materials, completing documentation, attending training, and coordinating with dispatch and senior staff.