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# Desktop Services - Senior Technician

- **Company:** Marcus & Millichap, Inc.
- **Location:** Calabasas, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, CompTIA Network+, Desktop Computing, File Server, Microsoft Software, Proprietary Software, Computer Equipment, Information Technology
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4c7950474c7541bd

## About the Role

* Three (3) years of experience in an information technology (IT) support role serving a large and distributed user base.
 * Bachelor's degree or equivalent training and experience.
 * Proficiency in Microsoft applications and operating systems.
 * Strong organizational skills and attention to detail.
 * Excellent communication skills across email, phone, and in-person interactions.
 * Ability to work independently and manage multiple priorities in a fast-paced environment.
 * Ability to demonstrate a "customer first" approach and build effective working relationships.
 * Capable of lifting and/or carrying up to thirty-five (35) pounds.
 * Creative thinker with collaborative problem-solving skills.
 * Self-motivated and adaptable to a variety of work projects.
 * Technical certifications such as Information Technology Infrastructure Library (ITIL) Foundation, Help Desk Institute (HDI), CompTIA A+, Microsoft Certified Solutions Expert (MCSE), CompTIA Network+, or similar are desirable.

## Description

* Deliver technical support for both complex and routine issues involving Microsoft applications, Windows, macOS, and a wide range of internal and third-party software tools.
 * Ensure seamless integration of desktop computers and related devices with systems such as file servers, email servers, conferencing platforms, and administrative tools.
 * Troubleshoot and resolve connectivity issues, cybersecurity escalations, printer malfunctions, and network permissions.
 * Respond to service requests via phone, email, and in-person within established Service Level Agreement (SLA) guidelines.
 * Document, track, and monitor issues; escalate when necessary to ensure timely resolution and customer satisfaction.
 * Apply sound judgment to escalate work orders beyond individual scope when appropriate.
 * Participate in weekly Desktop Services team meetings and contribute to team initiatives.
 * Maintain confidentiality of company and personnel information.
 * Stay current with emerging tools, systems, and best practices in the IS landscape to enhance support and service delivery.

May perform other duties as assigned.