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# Service Desk Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Plano, TX, United States
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Windows, Computer Maintenance, Issue Tracking Systems, Microsoft Office, Office365, Os Ticket
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5fbee31dcd8eea1e

## About the Role

* High school diploma or GED required.
 * 0+ years of Help Desk, Service Desk, technical support, or customer service experience.
 * Basic computer troubleshooting skills.
 * Familiarity with Microsoft Office / Microsoft 365.
 * Comfortable working with help desk or ticketing software.
 * Strong verbal and written communication skills.
 * Ability to follow established procedures and instructions.
 * Strong customer service and problem-solving skills.
 * Ability to work effectively in a high-volume support environment.
 * Previous banking or financial services experience is a plus, but not required.

## Description

We are seeking Service Desk Technicians to join a high-volume IT support team supporting a financial services organization in Plano, TX. This is an entry-level Help Desk / Service Desk opportunity ideal for candidates with strong customer service skills and a basic understanding of computer troubleshooting.

The Service Desk Technician will handle incoming calls and support requests, troubleshoot basic technical issues, document tickets, resolve password-related issues, and escalate more complex problems to Tier II support.

Responsibilities

 * Provide first-level Help Desk / Service Desk support to end users via phone and ticketing system.
 * Troubleshoot basic hardware, software, application, and connectivity issues.
 * Assist users with Microsoft Office / Microsoft 365 applications.
 * Perform password resets and other first-call resolution (FCR) requests.
 * Troubleshoot application issues, including basic uninstall/reinstall procedures.
 * Document customer interactions, troubleshooting steps, and resolutions accurately.
 * Route unresolved issues to appropriate Tier II support teams.
 * Follow established procedures, security protocols, and escalation processes.
 * Handle a high volume of calls and service tickets while maintaining professional customer service.
 * Protect sensitive customer and financial information in accordance with security requirements.