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# Technicien Support Informatique N2 N3 H/F

- **Company:** Manpower France S.A.S.
- **Location:** Lyon, France
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Information Technology Operations, Local Area Networks, Computer Equipment, Information Technology, Servicenow
- **Published:** September 5, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/83071439.html

## About the Role

Vous possédez une expérience confirmée de 3 à 8 ans en support IT, maîtrisez Windows, Microsoft 365, ServiceNow et réseaux LAN/WAN.

 - Vous êtes autonome, rigoureux et orienté client fortement motivé., Windows
Intelligence artificielle
Rigueur et méthode
WAN

## Description

L'entreprise opère dans le secteur du commerce de gros d'ordinateurs, équipements informatiques et logiciels. Intégré(e) dans une équipe dynamique, vous serez amené à :

 - Accueillir et enregistrer les incidents signalés.
 - Diagnostiquer les problèmes techniques rencontrés.
 - Traiter les tickets via ServiceNow.
 - Transférer les appels aux équipes compétentes.
 - Suivre et analyser la résolution des incidents.
 - Déployer et installer du matériel informatique.
 - Gérer le parc informatique et les assets.
 - Accompagner les utilisateurs sur les outils Microsoft et solutions IA.


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