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# IT Desk Support Specialist

- **Company:** FLATPAY APS
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, User Accounts
- **Published:** September 3, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=5eddefc6fc881f7b

## About the Role

* Experience in an IT helpdesk, service desk, or desktop support role
 * Strong troubleshooting skills: you work the problem, not the panic
 * Good working knowledge of Windows, Microsoft 365 and common workplace IT
 * Familiarity with IT service management and ticketing tools
 * Clear communicator: able to explain technical issues to non-technical colleagues
 * Comfortable managing multiple priorities in a fast-moving environment
 * Proactive ownership: you see a problem and see it through to resolution, * Previous experience in an IT helpdesk, service desk, or desktop support role
 * Right to work in the UK without sponsorship

## Description

As our IT Desk Support Specialist you will be the first point of contact for technical support across our UK organisation. This is a hands-on role within our IT, Workplace and Facilities team in London, working closely with colleagues across the business to keep everyone productive every day. It is a newly created position with real scope to shape it as we grow.

Responsibilities

 * Providing first-line IT support via desk-side, phone, email and ticketing systems
 * Diagnosing and resolving hardware, software, network and access issues
 * Onboarding new starters: preparing equipment, configuring accounts and setting up system access
 * Setting up and maintaining laptops, desktops, monitors, mobile devices and other IT kit
 * Managing user accounts, permissions and access requests in line with security policy
 * Owning the IT support ticket queue and keeping SLAs on track
 * Maintaining accurate IT asset records and inventory
 * Supporting off-boarding and pitching in with the wider Workplace and Facilities team when needed, At Flatpay, how we work matters as much as what we achieve.
 * Happy Humans - We bring energy to our work and create teams people enjoy being part of.
 * No Assholes - We perform at a high level while treating colleagues and customers with respect.
 * It's Our Business, Own It - Everyone takes responsibility and manages their work like it's their own business.
 * Start With No - We challenge ideas, think commercially and focus on what truly creates value.
 * Sky-High Ambitions - We set bold goals and expect people to keep raising the bar.
 * The Best Argument Wins - Titles don't decide outcomes. We debate openly to reach the best decisions.