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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician L1 - **Company:** Milestone Technologies, Inc. - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, JIRA, Cloud Storage, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Linux System Administration, Remote Access Technology, TCP/IP, Wide Area Networks, Wireless Networks, Wi-Fi Technology, Connectivity Problems, Gsuite - **Published:** September 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=22be9e25fc9e746a ## About the Role Milestone Technologies is actively searching for a highly skilled Service Desk L1 Technician to contribute to the effective management of IT operations and application support.. As part of our IT team, candidates must be technology enthusiasts with a commitment to delivering exceptional technical and non-technical support, outstanding customer service, and timely solutions. The ideal candidate thrives in a fast-paced, high-pressure environment., * Previous customer service experience. * Strong troubleshooting skills for Mac, Windows, and Linux environments. * Familiarity with Crestron, Extron, Revolab, and video conferencing technologies. * Understanding of analog and digital signal flow; cable termination experience is a plus. * Excellent interpersonal communication skills and the ability to simplify explanations of complex technical issues. * Ability to work with limited supervision, adapt to changing needs, and stay focused while performing repetitive tasks. * Self-motivated, detail-oriented, and able to work in a team environment. * Fluent in both the local language and English. ## Description * Act as the primary contact for all internal IT support requests. * Provide hardware, software, and account Service Desk support and technical education to end users on various devices. * Troubleshoot Mac, Windows, and Linux software and hardware through service desk walk-ups, chat, video conference, and Jira. * Set up mobile phones, MDM, email, VPN, and internet access for users via the secure company network. * Triage, assign, resolve, or escalate all incoming tickets. * Perform general Network troubleshooting for network connectivity issues, digital authentication, remote access, secure Wi-Fi, and wired connectivity. * Procure, provision, and deploy equipment for end users. * Work with external vendors for procurement and services. * Onboarding administration, including preparing new hire hardware for deployment and educating new hires on software and technology-related procedures. * Perform set-ups, break-downs, and transports equipment for new and existing end users. * Manage AV equipment, tickets, and drive resolutions through the Jira ticketing system. * Examine, design, and implement new internal procedures to improve office procedures. * Collaborate with software and hardware vendors to solve technical issues. * Deep understanding of root-cause analysis and strong knowledge of Mac OS architecture. * Resolve issues ranging from registry conflicts to system crashes for Windows and Mac OS. * Working knowledge of various technologies, including Active Directory, Google Apps for Business, cloud storage services, basic terminal command knowledge, communications, and video conferencing tools. * Basic understanding of networks, including TCP/IP, UDP, IP schemas, LAN/WAN design and administration, and wireless networking. ## Related Videos - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? 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