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# Servicedeskmedewerker

- **Company:** Start People
- **Location:** Apeldoorn, Netherlands (Remote available)
- **Experience:** Starter
- **Salary:** €3,271.0 - €4,068.0
- **Contract:** Temporary to permanent
- **Skills:** Databases, Information Technology
- **Published:** September 16, 2026
- **Apply:** https://www.nationalevacaturebank.nl/vacature/27c8727b-df85-4615-989f-7b88ef5f8944/servicedeskmedewerker

## About the Role

+ Afgeronde MBO ICT opleiding niveau 3 of 4
 + Minimaal 1 tot 2 jaar ervaring op een IT Servicedesk of ICT Helpdesk
 + Certificaat ITIL 4 (PeopleCert)
 + Goede beheersing van de Nederlandse taal
 + Klantgerichte en oplossingsgerichte instelling

## Description

Wat je gaat doen

 + Beantwoorden van IT-gerelateerde vragen via telefoon
 + Registreren en afhandelen van meldingen in het ticketsysteem
 + Oplossen van incidenten en storingen
 + Gebruiken van de solution database voor passende oplossingen
 + Bewaken van afgesproken afhandeltermijnen
 + Ondersteunen van gebruikers op het gebied van werkplekken, communicatiemiddelen en infrastructuur


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