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# IT Supportmedewerker

- **Company:** Hello Professionals
- **Location:** Enschede, Netherlands
- **Salary:** €2,900.0 - €3,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Information Technology, User Administration
- **Published:** September 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a70c8cb6ef808047

## About the Role

We zoeken iemand die communicatief sterk en servicegericht is en graag persoonlijk contact heeft met gebruikers.

Daarnaast beschik je over:

 * Mbo werk- en denkniveau, bij voorkeur in de richting van ICT;
 * Ervaring binnen IT-support, servicedesk of werkplekbeheer;
 * Basiskennis van Windows, Microsoft 365, hardware en gebruikersbeheer;
 * Goede beheersing van de Duitse taal;
 * Een klantgerichte en professionele instelling;
 * Bereidheid om fulltime op locatie in Gronau te werken.

## Description

In deze functie houd je je dagelijks bezig met het ondersteunen van gebruikers op locatie. Je werkzaamheden bestaan onder andere uit:

 * Aannemen, registreren en oplossen van 1e lijns IT-incidenten en serviceverzoeken;
 * Ondersteunen van gebruikers bij hardware-, software- en werkplekproblemen;
 * Ondersteuning bieden binnen Windows- en Microsoft 365-omgevingen;
 * Installeren, configureren en uitgeven van laptops, desktops en randapparatuur;
 * Beheren van gebruikersaccounts en toegangsrechten;
 * Ondersteunen bij vragen over onder andere Outlook, Teams en andere Microsoft-applicaties;
 * Registreren en documenteren van incidenten en werkzaamheden in het ticketsysteem;
 * Escaleren van complexere incidenten naar de juiste IT-specialisten;
 * Dagelijks ondersteunen van Duitstalige gebruikers.


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