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# Program Director ERP & CRM / Program Management

- **Company:** V-Soft Consulting Inc.
- **Location:** San Jose, CA, United States
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Salesforce.Com, Enterprise Software Applications, Functional Dependencies
- **Published:** September 24, 2026
- **Apply:** https://www.dice.com/job-detail/693d2e9c-25f1-45fe-9386-f68c2ae6481a

## About the Role

* 18+ years of overall experience, with significant experience leading enterprise programs and transformations.
 * Experience working across functions such as Sales, Finance, Operations, Product, IT, Engineering, and Business Operations.

Knowledge, Skills and Abilities

 * Strong experience in ERP and CRM program management within large/complex organizations.
 * Strong understanding and experience of Salesforce, particularly Quote-to-Cash (Q2C) processes and associated business/technology integrations.
 * Ability to operate effectively in a matrix organization and influence teams without direct authority.
 * Strong understanding of Agile/SAFe and enterprise delivery practices, including roadmap, capacity, dependency, risk, and outcome management.
 * Proven ability to manage multiple interconnected programs and cross-functional dependencies.
 * Strong experience in executive stakeholder management, governance, portfolio prioritization, and strategic planning.

## Description

* Provide leadership and oversight throughout the program lifecyclefrom discovery and planning through implementation, rollout, stabilization, and benefits realization.
 * Serve as a key point of coordination between business stakeholders, technology leadership, product teams, enterprise applications, engineering, architecture, data, and other functions.
 * Engage with different departments and leadership teams to identify business requirements, opportunities, projects, and transformation initiatives across ERP and CRM.
 * Build and maintain an ERP/CRM demand and program pipeline, assessing business value, priority, dependencies, investment, and feasibility.
 * Understand how ERP and CRM capabilities can support business processes across areas such as Finance, Sales, Customer Service, Operations, HR, Supply Chain, and other enterprise functions.
 * Shape requirements into programs by defining objectives, scope, roadmap, dependencies, resources
 * Convert business requirements and opportunities into structured programs with clear objectives, scope, roadmap, milestones, resources, governance, and success metrics.
 * Lead cross-functional ERP/CRM programs involving multiple business and technology teams.
 * Excellent communication, facilitation, problem-solving, and decision-making skills.