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# Help Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Tularosa, NM, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $45,760.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Databases, Issue Tracking Systems, Microsoft Office, Wide Area Networks, Computer Equipment, Information Technology
- **Published:** September 11, 2026
- **Apply:** https://dejobs.org/x/x/070EDA03220E404AB84BEC7EB46A37B2/job/

## About the Role

help desk support, troubleshooting, active directory, windows, support, phone support, ticketing system, technical support, hardware, desktop, office 365, LAN/WAN

## Description

SUMMARY: Responsible for providing technical assistance via the telephone and in-person. Support computer systems, hardware, and software in both a local and remote environment for business customers. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING: * Serve as the first point of contact for customers, both internal and external, seeking technical assistance over the telephone, email or via a Help Desk ticketing system. * Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by the customer. * Provide accurate information on business-related products or services. * Document customer related issues in proper ticket database. * Walk customers through the problem-solving process. * Follow up with customers to ensure issues have been resolved. * Perform daily status checks and isolate computer related issues. * Install, modify and repair computer hardware and software. * Manage the internal help
desk application and resolve help desk requests in a timely manner. Effectively communicate the status of each help desk request to the appropriate end user. * Other duties as assigned by management.


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