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# Support Engineer

- **Company:** InWork
- **Location:** Zaandam, Netherlands
- **Contract:** Permanent contract
- **Skills:** Topdesk, Information Technology
- **Published:** September 1, 2026
- **Apply:** https://www.werk.nl/nl/vacatures/71120228

## About the Role

Minimaal mbo 3/4 werk- en denkniveau in de richting van IT; - Ervaring als ICT Servicedeskmedewerker of in een vergelijkbare supportfunctie; - Kennis van ITIL-processen en ervaring met TOPdesk of een vergelijkbaar systeem; - Bereidt om erkende IT-certificaten te behalen; - Je bent klantgericht, analytisch, st...

## Description

Als Support Engineer IT help jij gebruikers snel en professioneel bij technische problemen. Je analyseert storingen, lost incidenten op en zorgt dat werkplekken, accounts en applicaties goed blijven functioneren.
Jouw werkzaamheden: - Je ondersteunt gebruikers bij technische IT-vraagstukken; - Je analyseert en verhelpt incidenten en storingen; - Je registreert en bewaakt meldingen in het ticketsysteem; - Je schakelt met andere IT-teams bij complexere problemen; - Je legt oplossingen vast en helpt de support verder te verbeteren.


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