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# Technology Support & Digital Operations Specialist

- **Company:** The Meta Game, Inc.
- **Location:** Clearwater, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, User Authentication, Podcasting, VoIP, Microsoft Outlook, Cloud Computing, Internet Fax, Web Browsers, IT Management, Microsoft Office, Remote Access Technology, Azure Active Directory, Anti-Phishing, Microsoft SharePoint, Audio Editing Software, Automated Data Processing (ADP), ServiceNow IT Service Management, Peripherals, Microsoft Onedrive, User Administration
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d9ba09daa880505b

## About the Role

* 1-3+ years of IT support, help-desk, desktop support or Microsoft 365 experience.
 * Strong working knowledge of Windows and Microsoft Office/Microsoft 365.
 * Familiarity with Outlook, Teams and OneDrive.
 * Experience troubleshooting common computer and user problems.
 * Comfortable working with remote employees.
 * Strong customer-service and communication skills.
 * Organized and able to follow detailed checklists and procedures.
 * Able to work independently and know when an issue should be escalated.
 * Comfortable learning new software and cloud-based systems.
 * MFA/Authenticator administration experience.

Preferred

 * Microsoft 365 administration experience.
 * Microsoft Entra ID/Azure AD familiarity.
 * Experience with VoIP or business telephone systems such as NUSO, RingCentral, 8x8 or similar.
 * Experience with remote-support tools such as Splashtop.
 * Basic cybersecurity/security-awareness experience.
 * Experience running phishing simulations or security-awareness campaigns.
 * Healthcare or HIPAA-regulated environment experience.
 * Experience recording or editing podcasts, webinars or YouTube videos.
 * Familiarity with basic video/audio editing tools.

## Description

* Serve as the first point of contact for routine employee technology issues.
 * Troubleshoot Windows, Microsoft 365, Outlook, Teams, OneDrive, browsers, printers, peripherals, cameras, microphones, and related applications.
 * Assist employees with password resets, account lockouts, MFA and Microsoft Authenticator.
 * Resolve common workstations, connectivity, software, and user-access problems.
 * Escalate advanced infrastructure, networking, security, or server issues to the Senior Systems Administrator.
 * Document support issues and resolutions through Meta Care's IT ticketing system.

Employee Onboarding & Offboarding

 * Coordinate IT setup for new employees located throughout the United States.
 * Prepare and track laptops and other equipment.
 * Conduct remote Day 1 technology onboarding.
 * Configure Microsoft 365, Outlook, Teams, OneDrive, shared mailboxes, email signatures and standard applications.
 * Assist users with MFA and Microsoft Authenticator enrollment.
 * Configure standard Meta Care bookmarks and applications.
 * Coordinate access to systems such as UltraVisit, ADP, eFAX and other company applications.
 * Configure telecommunications applications and test cameras, microphones and remote connectivity.
 * Execute documented employee offboarding procedures, including account/access changes and equipment recovery under established IT policies.
 * Maintain accurate onboarding/offboarding and equipment records.

Microsoft 365 Operations

 * Perform routine Microsoft 365 user administration.
 * Assist with users, licenses, groups, shared mailboxes and permissions.
 * Support Outlook, Teams, OneDrive and SharePoint users.
 * Assist with MFA enrollment and routine identity-management tasks.
 * Administer security-awareness training and scheduled phishing-simulation campaigns under the direction of IT leadership.
 * Maintain documentation and assist with periodic access and account reviews.

Telecommunications / NUSO

 * Assist with routine NUSO user and phone configuration.
 * Set up new users and assigned telephone numbers.
 * Configure standard routing, voicemail, hunt groups and failover rules using established procedures.
 * Train new employees on the NUSO communications application.
 * Maintain Meta Care's telephone-number and routing inventory.
 * Escalate complex telephony and routing issues to the Senior Systems Administrator.

Equipment & Technology Inventory

 * Maintain accurate laptop, monitor, accessory and other technology asset records.
 * Coordinate equipment preparation, shipping, assignments and returns.
 * Inspect returned equipment and prepare equipment for reuse.
 * Track warranty and replacement information.
 * Help maintain standardized workstation configurations.

Digital Media & Executive Support

 * Assist Meta Care leadership with podcasts, webinars and video presentations.
 * Configure microphones, cameras, lighting and recording software.
 * Assist with recording Teams/Zoom/video sessions.
 * Perform basic editing of recorded video and audio.
 * Prepare and upload approved content to YouTube and other designated platforms.
 * Assist with titles, descriptions, captions, transcripts, thumbnails and scheduling.
 * Maintain an organized archive of company video and audio content.
 * Provide technical support during management presentations, webinars and recordings.