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# Product Owner Salesforce - Service Cloud & Sales Cloud

- **Company:** BTI - ADVISORY
- **Location:** Paris, France
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Data Migration, Scrum Methodology, Cloud Services, Salesforce.Com, Genesys
- **Published:** September 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d7d24efc247c8228

## About the Role

7+ ans d?expérience en Product Ownership Salesforce.

Expérience significative sur Sales Cloud et Service Cloud.

Très bonne maîtrise du modèle standard Salesforce et capacité à challenger les demandes de customisation.

Expérience concrète en migration / consolidation de CRM, idéalement en environnement multi-instances.

Maîtrise de l?Agile (Scrum/SAFe), gestion de backlog et animation de cérémonies.

Anglais opérationnel écrit et oral indispensable.

Diplomatie, capacité à structurer dans le flou, autonomie et aisance en comité seront particulièrement importantes.

## Description

Dans le cadre de la convergence de deux CRM Salesforce vers une plateforme cible unique, vous aurez pour rôle de :

Cadrer et prioriser le backlog : roadmap, lotissement et arbitrages.

Animer les ateliers métiers, challenger les besoins et formaliser les User Stories.

Piloter la migration des données et des processus entre les deux CRM.

Garantir la cohérence fonctionnelle autour du standard Salesforce : Lead ? Opportunité ? Devis ? Contrat ? Compte.

Coordonner l?articulation Service Cloud / Genesys sur le traitement des demandes clients.

Assurer la relation avec les équipes Groupe, avec des échanges réguliers en anglais.


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