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# IT Support Engineer

- **Company:** Axiom Services
- **Location:** Lyon, France
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, JIRA, Backup Devices, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Network Connections, Remote Desktop Services, Software Troubleshooting, Information Technology, Laptops, Zendesk, GXP, Servicenow, User Accounts
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=562990c4b7476ba8

## About the Role

4+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

## Description

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans., * Provide first- and second-level support for desktops, laptops, printers, and mobile devices.

 * Respond to service requests and incidents via ticketing system, phone, or in-person.
 * Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
 * Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
 * Set up and configure new employee workstations, including user accounts and permissions.
 * Maintain asset inventory and ensure accurate documentation of IT equipment.
 * Assist with onboarding/offboarding of employees from a technical perspective.
 * Support remote users with VPN, remote desktop, and connectivity issues.
 * Collaborate with other IT teams on escalated issues or project-related tasks.
 * Follow security protocols and assist with antivirus, patching, and data protection policies.
 * GxP-based IT SUPPORT
 * Support in providing admin access for installation and Configuration of GxP Applications.
 * Support in Implementing the security policies on GxP systems in line with the organizations and Compliance requirements.
 * Providing support to vendors for troubleshooting GxP Application issues in coordination
 * with business Verifying the backup for Empower server as per frequency.
 * Implementing/Performing data backup, data archival, data restoration and monthly folder creation on GxP system.
 * Providing necessary admin support wherever applicable for GxP Computer Systems validation.
 * Support in network connectivity for new GxP equipment.


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