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# Implementation Consultant - UKI

- **Company:** EcoOnline
- **Location:** Liverpool, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software as a Service, System Configuration, Product Software Implementation Methods, Software Systems
- **Published:** September 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4800f83bdc4aa2f2

## About the Role

* 2-5 years' experience within SaaS, software implementation, Professional Services, Customer Success, Business Analysis or consulting environments.

 * Experience acting as a customer-facing point of contact during projects or onboarding engagements.

 * Experience gathering requirements and translating business needs into software solutions.

 * Strong understanding of the software implementation lifecycle.

 * Experience facilitating workshops and stakeholder discussions.

 * Experience creating and maintaining functional specifications, implementation documentation or business requirements.

 * Proven ability to manage multiple priorities in a fast-paced environment.

 * Strong analytical and problem-solving capabilities.

## Description

As an Implementation Consultant (SaaS Solutions), you will lead customer onboarding projects, facilitate discovery workshops, configure solutions and guide customers through successful adoption., 1. End-to-End Project Delivery

Accountable for successfully delivering implementation projects from initiation through transition to Business as Usual (BAU), ensuring projects are delivered on time, within scope and aligned to agreed customer objectives.

 2. Client Requirements & Solution Design

Accountable for effectively eliciting, documenting and validating client requirements and translating them into scalable EcoOnline solutions aligned with implementation best practices.

 3. System Configuration & Quality Assurance

Accountable for accurate system configuration, testing support and delivery quality, ensuring adherence to implementation standards and agreed success criteria.

 4. Stakeholder Engagement & Workshop Facilitation

Accountable for facilitating customer workshops, managing stakeholder expectations, protecting project scope and driving effective decision making throughout implementations.

 5. Client Relationship Management & Knowledge Transfer

Accountable for acting as the primary customer contact throughout implementation projects, building trusted relationships and ensuring successful adoption and transition to BAU.

 6. Continuous Improvement

Accountable for contributing to implementation best practices, process improvements and knowledge sharing across the Professional Services organisation.