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# 2nd Line Support Analyst

- **Company:** Sharp UK
- **Location:** High Wycombe, UK
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Microsoft Azure, Backup Devices, Microsoft Online Services, Cyber Security, Information Technology Operations, Virtualization Technology, Firewalls (Computer Science)
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=748822c611caf328

## About the Role

Are you a proactive and tech-savvy professional with a passion for problem-solving and delivering exceptional IT support? We're looking for a 2nd Line Support Analyst to join our team in High Wycombe. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to grow your career in IT., * Personable & Professional - Friendly, approachable, and committed to great customer service.

 * Strong Technical Knowledge - Proficient in Microsoft Cloud technologies (365 & Azure).
 * Advanced IT Skills - Solid understanding of Virtualisation, Networking, Firewalls, Cyber Security, Backup & Antivirus solutions.

## Description

* Ticket Management - Own, update, and resolve support tickets efficiently to ensure seamless IT operations.
 * Customer Support - Deliver outstanding customer service with a professional, positive, and friendly approach.
 * Technical Troubleshooting - Use your expertise to diagnose and resolve complex IT issues.
 * Team & Personal Development - Continuously improve technical skills and contribute to team growth.
 * Performance Excellence - Meet Key Performance Indicators (KPIs) to maintain high service standards.