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# IT Desktop Support - Backfill

- **Company:** Sky UK
- **Location:** Maidenhead, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Networking Cables, TCP/IP, Transmission Control Protocol (TCP), Wide Area Networks, Network Routers, Remote Desktop Protocol (RDP), ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Information Technology, Laptops, Servicenow
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b349d45ee4db85df

## About the Role

* Minimum 3 years of experience in IT field support or desktop support roles.
 * Strong hardware/software troubleshooting skills, including hands-on repair of desktops, laptops, and peripherals.
 * Basic understanding of LAN/WAN and TCP/IP networking.
 * Familiarity with VPN, RDP, DNS, DHCP, and network troubleshooting tools.
 * Experience supporting Windows OS (required); MAC/Linux OS support (preferred).
 * Ability to lift/move IT equipment up to 50 lbs.
 * Knowledge of IT ticketing systems (e.g., ServiceNow, Remedy).
 * Familiarity with Smart Hands support tasks.
 * Experience in problem and incident management with a focus on preventive solutions.

Certifications (Preferred):

 * Associate Degree in Electronics or related field.
 * CompTIA A+ Certification.
 * OEM Certifications (Dell, Toshiba, Lenovo, HP, etc.).

Soft Skills:

 * Excellent verbal and written communication.
 * Strong interpersonal and customer service skills.
 * Ability to interact with stakeholders at all organizational levels.
 * Self-driven, result-oriented, and passionate about delivering quality support.
 * Able to work independently and collaboratively within a team.
 * Willingness to work flexible hours as required.

## Description

* Provide on-site IT infrastructure field support including hardware, software, and OS troubleshooting without violating hardware warranties or security compliance requirements.
 * Install, troubleshoot, and repair desktops, laptops, printers, and other peripherals.
 * Deliver desk-side support and PC break/fix services for Windows OS, and ideally MAC/Linux OS.
 * Perform smart hands support for peripheral and network hardware such as routers, switches, wireless routers, firewalls, racks, cabinets, and data termination panels.
 * Assist with basic LAN/WAN concepts and networking tasks under instruction.
 * Resolve end-user issues related to network cabling and connectivity (TCP/IP, DNS, DHCP, VPN, RDP).
 * Conduct root cause analysis of recurring issues and contribute to problem management and preventive actions.
 * Maintain timely and accurate documentation and ticket updates using tools like ServiceNow or Remedy.
 * Communicate clearly and effectively with clients and internal teams.
 * Manage workload independently and meet task deadlines with a sense of urgency.
 * Ensure consistent customer satisfaction and maintain professionalism at all levels of interaction.


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