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# Product Support Engineer

- **Company:** Martin-Baker
- **Location:** Denham, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Excel, Databases, SAP (Applications)
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=713ec8bdef62f185

## About the Role

* Technical knowledge of MB products with a clear global understanding of in-service practice and policies.
 * Knowledge of Product support philosophies/techniques.
 * Confident communication skills, with a strong command of English grammar and vocabulary and the ability to express information clearly and effectively.
 * General experience of working and participating in a team.
 * Excellent problem solving/investigative skills.
 * Strong Excel expertise, competent Access user ('lessons learned' database gradually being migrated to SAP), SAP.

## Description

As part of our Product & Engineering Support team at our Denham site in Buckinghamshire, the Product Support Engineer plays a key role in providing technical liaison and product investigation support to customers around the world., As a Product Support Engineer, you'll be an important point of contact for our customers, helping to investigate defects, offer practical support and provide technical advice where needed.

You'll also work closely with Design and Product & Engineering Support teams to identify the specialist test equipment and tooling needed for maintenance, testing and operating checks on ejection seats. This is a varied role where you'll help customers, solve problems and provide guidance whenever it's needed.

This role is based onsite at our Denham site.

What You'll Do

 * Customer liaison tasks to include support of Field Service Engineers as required.
 * Assist in defect investigation including documenting and researching root cause of in-service failures and oversee corrective actions.
 * Provide reactive technical support to customer (internal and external) enquires in a timely manner and provide status updates as required.
 * Provide formal communications, creating Special Information Leaflets (SILs) and Technical Information Letters (TILs) as required., At Martin-Baker, we value professionalism, understanding, teamwork, humility, accountability and integrity. We look for people who take pride in their work, collaborate openly and act with care because the work we do matters., First stage interview - a more informal discussion with the hiring team to understand your background and motivations for joining Martin-Baker, also offering you the opportunity to ask questions about the role this will be conducted via a Teams video call.

Final stage interview - you'll be invited to complete online SHL assessments to find out how you like to work and discover some of the skills that you can bring to the role. This discussion will be more thorough with the hiring team where you can showcase your skills and experience at our Denham site.

We believe in equal opportunity, committed to creating an inclusive environment where everyone is respected. We want you to be able to do your best work.

Martin-Baker is a signatory to the Armed Forces Covenant, showing our support and commitment to our Armed Forces and their families, proudly supporting those who serve.

This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). For more information and guidance please visit https://martin-baker.com/security-vetting