> Markdown version of [/jobs/ext/3223456-1st-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/3223456-1st-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 1st Line Support Engineer

- **Company:** Samiro Search
- **Location:** Sevenoaks, UK
- **Salary:** £22,000.0 - £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Virtual Private Networks (VPN), Microsoft SharePoint, Virtual Local Area Networks, Backup and Restore, Wi-Fi Technology, Network Switches, Network Routers, Internet Protocol Telephony, Firewalls (Computer Science), Microsoft InTune
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0ee49c2fa553ccfd

## About the Role

You'll work closely with both customers and colleagues, so excellent communication skills and a genuine customer-focused approach are essential.

This is a great opportunity for someone who enjoys problem-solving, working with technology and helping people, while developing their skills across a broad range of IT environments.

About You

We're looking for someone who is:

 * A natural people-person who enjoys helping others
 * Confident and professional when dealing with customers
 * Self-motivated with a positive, can-do attitude
 * Able to prioritise tasks and manage their own workload
 * A strong problem-solver with the ability to quickly diagnose and resolve technical issues
 * Comfortable working independently as well as part of a team
 * Keen to learn and develop their technical skills

Technical Skills & Experience

You should have experience supporting a range of technologies, including:

 * Windows 10 and Windows 11
 * macOS
 * Group Policy
 * Backup systems
 * Networking and printing
 * Microsoft 365 and Exchange Online
 * SharePoint
 * Microsoft Intune
 * Microsoft Azure
 * Mobile Device Management (MDM)
 * VoIP phone systems

Desirable Experience

Experience with the following would be advantageous:

 * LAN and WAN networking
 * VPNs and VLANs
 * Network switches
 * Managed Wi-Fi
 * Firewalls
 * Routers, * MSP: 1 year (preferred)

## Description

As a 1st Line Support Engineer, you'll provide both remote and on-site technical support to our customers. You'll troubleshoot a wide range of IT issues, resolve problems efficiently and ensure our customers receive the high standard of service we're known for.


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai)
- [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)