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# IT Support Engineer

- **Company:** Octavian IT Services
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £34,000.0 - £38,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Azure, Backup Devices, Software as a Service, Cyber Security, IT Management, Windows Servers, Remote Access Technology, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Network Routers, Tablet Computers, Firewalls (Computer Science), Microsoft InTune, Laptops
- **Published:** September 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=58326145212653f6

## About the Role

3+ years experience in a managed service provider (MSP) environment

 - Strong communicator, able to explain technical issues to non-technical users

 - Professional, positive, and customer-focused

 - Comfortable working under pressure and managing multiple priorities

 - Holds relevant industry certifications (CompTIA, Microsoft, or equivalent)

 - Familiar with common MSP tools and processes

 - Full UK driving licence and own vehicles

Technical Requirements:

 - Strong experience with Windows Server, Microsoft 365, and networking

 - Good understanding of managed backups, cybersecurity, antivirus, and EDR solutions, * MSP (Managed Service Provider): 3 years (required)

## Description

You will work across Microsoft 365, Windows Server, networking, and security, while also contributing to internal tooling, Azure-hosted platforms, and system integrations. You will take ownership of tickets, lead technical projects, and mentor junior engineers., Experience with supporting SaaS platforms in a multi-tenant MSP environment

What you'll do:

 - Provide 2nd and 3rd line IT support via phone, email, remote access, and on-site visits

 - Troubleshoot and resolve technical issues efficiently and professionally

 - Accurately log, update, and manage tickets within the PSA system

 - Escalate issues where appropriate and follow incidents through to resolution

 - Support day-to-day end users, including setup and configuration of PCs, laptops, tablets, and mobile devices

 - Administer and support:

 - Active Directory & Group Policy

 - Windows Server environments

 - Microsoft 365 (Exchange, SharePoint, Teams, Intune)

 - Networking (TCP/IP, switches, routers, firewalls, Wi-Fi)

 - Backup, antivirus, EDR, and cybersecurity platforms

 - Lead and deliver infrastructure, cloud, and migration projects

 - Mentor junior engineers and provide technical guidance

 - Assist with account management and client relationships

 - Keep skills current through certifications, training, and exposure to new technologies

 - Participate in occasional out-of-hours support, project work, or on-call rota