> Markdown version of [/jobs/ext/3223587-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/3223587-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Analyst

- **Company:** Iconic Resourcing
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £43,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Microsoft Office, Microsoft InTune, Servicenow, Windows Client
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1c64bc97170d1cc7

## About the Role

* 3+ years' experience in a similar IT support or site analyst role.
 * Strong understanding of IT Service Management (ideally ITIL frameworks).
 * Hands-on experience supporting Microsoft Windows 11, Office 365, Intune & Azure
 * Confident communicator with a user-focused approach - able to explain technical matters in a clear, friendly manner.
 * Strong problem-solving mindset and ability to prioritise in a fast-paced environment.
 * Experience using ServiceNow (or similar ITSM tool).
 * Ability to manage local hardware inventory and lifecycle processes.
 * Global exposure or experience working in an international organisation is desirable.

## Description

We're partnering with a globally recognised organisation to recruit an experienced IT Support Analyst for their IT support function based in London. This is a rare opportunity to join a business that champions innovation, invests in its people, and operates with a truly international outlook.

As an IT Support Analyst, you'll be the vital link between local users and the global IT team - providing exceptional support across hardware, software, and mobile devices while championing best-in-class customer service and service delivery.

What You'll Be Doing:

 * Act as the first and second-line support for all on-site IT issues - from hardware to software, networking, mobile devices and printers.
 * Manage and resolve ServiceNow tickets in line with SLAs, escalating where appropriate.
 * Deliver a positive end-user experience through excellent communication, follow-up, and proactive issue resolution.
 * Support the onboarding and offboarding of users - including device setup and asset tracking.
 * Collaborate with global service delivery teams to maintain alignment and contribute to best practice.
 * Document incidents, solutions, and contribute to knowledge base articles.
 * Participate in local and global IT improvement initiatives and training delivery.


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps)
- [Leave it to the Dutch: How to save on your Azure bill!](https://www.wearedevelopers.com/videos/1530-leave-it-to-the-dutch-how-to-save-on-your-azure-bill)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)