> Markdown version of [/jobs/ext/3224240-desktop-support-engineer-backfill-standby-engineer](https://www.wearedevelopers.com/jobs/ext/3224240-desktop-support-engineer-backfill-standby-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - Backfill / Standby Engineer - **Company:** Allied Llc - **Location:** Hillsboro, OR, United States - **Experience:** Starter - **Salary:** $49,920.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Analysis, Backup Devices, Computer Networks, Databases, System Configuration, Data Recovery, Ghost (Backup Software), Image Management, IP Addressing, Network Connections, TCP/IP, User Environment Management, Wireless Networks, Network Support, Mobile Computing, Communication Devices - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1ede0c6d65b65cc1 ## About the Role · Requires 1 to 3 years of related work experience · Sound knowledge of imaging tools (Ghost, MDT) · Sound knowledge of data backup and recovery tools (USMT) · Installing, upgrading, and migrating to Windows 7/10 · Deploying Windows 7/10 in large enterprises · Configuring hardware and applications · Configuring network connectivity · Configuring access to resources · Configuring mobile computing · Monitoring and maintaining systems that run Windows 7/10 ## Description The position of Deskside Technician - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations only in the absence of the Primary Engineer. The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution. Essential duties for the position include, but are not limited to the following: · Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs · Resolve incidents and problems associated with EUC equipment · Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future · Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments · Provide repair and maintenance for mobile devices · Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals) · Provide software break/fix services and replacement of non-warranty assets for end users · Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output · Provide warranty and break/fix support for networked printers and scanners · Configure and support end users on mobile computing platforms · Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc · Create, change and remove printer configurations and queues based on requests and in accordance with SLAs · Provide on-site hardware support for general troubleshooting and problems for end user computing technologies · Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel. · Utilize problem management database and systems to track and report on customer calls and requests. · Communicate technical information to technical and non-technical team and customers. · Deskside support services as required. ## Related Videos - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)