> Markdown version of [/jobs/ext/3224274-it-support-technician](https://www.wearedevelopers.com/jobs/ext/3224274-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Custom Home Furniture Inc - **Location:** Wilmington, NC, United States - **Salary:** $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, System Configuration, Data Integrity, Multi-Factor Authentication, Issue Tracking Systems, Networking Basics, Network Connections, Windows Desktop, Laptops, Hardware Infrastructure, User Accounts - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d4865a7037ee6597 ## About the Role * Hands-on experience troubleshooting Windows environments, networking, and end-user hardware * Comfort working independently across multiple locations without day-to-day supervision * Strong communication skills - you will be translating between technology and people who just need things to work * A proactive mindset - you flag problems before they become emergencies * Willingness to learn and grow as our technology stack evolves * Experience with or exposure to: Active Directory / Microsoft 365, ticketing systems, print management, basic networking and cabling Minimum technical certification or experience requirement of CompTIA A+. ## Description You will work closely with our co-managed IT partner to deliver reliable day-to-day support while helping execute larger technology initiatives. This role serves as the on-site extension of our technology team, providing hands-on support, coordinating projects, and helping ensure technology aligns with business operations. As we grow, this role grows - there is a clear path for the right person to evolve into a more senior IT or systems analyst role. Day-to-Day ResponsibilitiesSystem Health & Monitoring * Perform daily checks to confirm servers, backups, and core business applications are online and functioning * Validate data integrity after system restores or updates * Monitor and proactively flag issues before they impact business operations User Support & Account Management * Provide first-line technical support across all four locations for desktops, laptops, mobile devices, printers, scanners, and phones * Manage user accounts, software access, and system configurations * Roll out and maintain multi-factor authentication (MFA) across all user accounts and systems * Support onboarding and offboarding of employees from a technology standpoint Hardware & Infrastructure * Deploy, image, and track hardware inventory across locations * Manage hardware lifecycle - document equipment age, condition, and replacement timelines * Support network connectivity, cabling, and troubleshooting across all locations * Standardize and upgrade endpoints as needs evolve (webcams, dual monitors, conference room setups, etc.) Technology Projects & Upgrades * Support the implementation of new technology platforms as they are introduced (ERP, dispatch/delivery software, POS, communication tools) * Ensure new tools are properly set up, tested, and handed off before going live - no more plug-it-in-and-hope-it-works * Participate in planning conversations with the MSP and leadership to understand what is coming and prepare for it * Contribute to print management standardization and enforcement of existing tools already in place Vendor Coordination & Documentation * Coordinate with vendors and the MSP to escalate and resolve complex issues * Create and maintain documentation, user guides, and process references to reduce repeat issues * Communicate technology needs and status clearly to non-technical staff and leadership ## Related Videos - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)