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# Application Support Analyst III: Complementary Solutions

- **Company:** Jack Henry & Associates, Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $53,650.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** SQL Databases, Scripting
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=af328ee9b0fa9c01

## About the Role

* 4 years in an IT role doing application support, implementation or development.

What would be nice for you to have:

 * Ability to travel up to 5% to attend JHA meetings, trainings, and/or professional conferences.
 * Understanding of banking operations.
 * Solid grasp of SQL queries.
 * Moderate understanding of scripting.
 * Bachelor's degree in Applied Science or similar.

## Description

This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
What you'll be responsible for:

 * Provides training to less experienced peers.
 * Prepares training materials and documentation for customers and internal users.
 * Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
 * Maintains effective communication with customer throughout entire project/case.
 * Communicates the customer's needs/expectations with programmers, other team members, and team leader.
 * Provides software support/guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote.
 * Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.
 * Prepares the customer for the system migration, takes the customer through the migration process, and provides training or support to the customer post-migration.
 * Analyzes the customer's existing products/processes and consults with customer to map existing system to the JH product.
 * May perform other job duties as assigned.


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