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# Evening Shift Technical Support Representative

- **Company:** AMPLEX INTERNET
- **Location:** Luckey, OH, United States
- **Salary:** $39,520.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Desktop Computing, Issue Tracking Systems, Data Streaming, Computer Network Operations
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8bef05a86b20d8b9

## About the Role

* High school diploma or equivalent required.
 * Proven experience in a help desk or technical support role is preferred.
 * Knowledge of computer management and desktop support.
 * Familiarity with computers, networks, and streaming services.
 * Excellent communication skills with a focus on customer service.
 * Ability to work independently as well as part of a team.
 * Experience using ticketing systems is a plus.

Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!

## Description

* Serve as the first point of contact for customers and employees needing technical support through phone, email, and in-person interactions.
 * Troubleshoot and resolve internet, software, hardware, VoIP, and service-related issues.
 * Identify and act on opportunities to sell and/or upgrade customer accounts by recommending service upgrades, Amplex equipment, or discussing additional products and services that meet customer needs.
 * Document troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing
 * Work closely with our Call Center and Network Operations Center (NOC) teams to escalate and resolve more complex issues.
 * Deliver an exceptional customer experience by providing timely, professional, and effective support.
 * Assist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs.
 * Continue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration.


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