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# Help Desk Technician

- **Company:** El Dorado County Office of Education
- **Location:** Placerville, CA, United States
- **Salary:** $66,586.0 - $86,673.0
- **Contract:** Permanent contract
- **Skills:** Data Files, Issue Tracking Systems, Information Technology
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=096f2469549162f2

## About the Role

* Education: High school diploma or equivalent.
 * Experience: One (1) year of professional experience in information technology support, help desk support, or providing technical support in a professional work environment. Experience in a school district or county office of education is preferred.

## Description

Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment utilizing phone, email, and ticketing system; assists staff and students with setup, configuration and maintenance of technology, equipment and software; guides staff regarding the use of a broad range of products, offerings, and services; provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures; performs backup of critical data files. Prepares progress reports for work performed; and operates audio-visual and related equipment.


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