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# End User Support / Systems Administrator

- **Company:** COMMAND CONTROL COMMUNICATIONS ENGINEERING & LOGISTICS LLC
- **Location:** Scott Air Force Base, IL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Computer Networks, Issue Tracking Systems, Networking Basics, Network Connections, Peripherals
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3d7ec9e0ffb7d89d

## About the Role

* U.S. Citizenship.
 * Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
 * Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
 * Experience with trouble-ticket systems and escalation processes.
 * Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

 * DoD or federal desktop/end-user support experience.
 * Experience supporting users in a high-tempo mission or contracting environment.
 * Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
 * IT service-management or DoD-approved cybersecurity certification relevant to assigned duties., * High school diploma and at least 2 years of relevant experience.

## Description

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation., * Provide IT equipment support for new-user workstations and relocation moves within Building 3600.

 * Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
 * Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
 * Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
 * Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
 * Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
 * Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
 * Assist with timely user support, move requests, and configuration changes while maintaining required response standards.