> Markdown version of [/jobs/ext/3224451-it-support-and-security-specialist](https://www.wearedevelopers.com/jobs/ext/3224451-it-support-and-security-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support and Security Specialist - **Company:** Hearth, Inc. - **Location:** New York, NY, United States - **Salary:** $110,000.0 - $135,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Identity and Access Management, Salesforce.Com, Okta - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c6d69e9193daa4bf ## About the Role * Prior experience as the main IT point person (or a core IT specialist) at a company of a similar size - you've seen a lot and can operate independently without hand-holding. * Working knowledge of SOC2 compliance, comfortable owning the process in a tool like Vanta (deep, years-long compliance background not required - most of it is learnable). * Strong written communication - much of this role happens over Slack, so clear, polished writing matters. * Able to be on-site at our SoHo office five days a week. Nice- to- haves * Experience building AI-powered workflows or automations - auto-resolving routine support tickets, for example. * Familiarity with Okta or similar identity/access management tools. * Mac device administration experience, ideally from another startup. What We're Not Looking For: Not a fit if you need remote or hybrid flexibility, or if this would be your first IT role - we need someone who's done this before and can run with it. ## Description You'll be the person who makes IT just work at Hearth. As our IT and Security Specialist, you'll keep every employee unblocked, own how we onboard and off board people, and keep our SOC2 program running smoothly. Our systems have the basics in place, but they weren't built to scale - this is your shot to audit what's there and build the function into something that can support our growth., * Keep the team unblocked. Be the first stop for IT issues across the company, resolving day-to-day tickets (roughly 10/day) quickly and independently. * Build the systems we're missing. Own onboarding and off-boarding end to end, documenting the process so a new hire's first day feels seamless, not scrambled. * Run SOC2 compliance. Partner with our People Operations team to keep us audit-ready in Vanta, owning the operational side of staying compliant. * Level up how we work. Administer our Mac fleet, tighten access across tools like Dialpad and Salesforce, and find smarter ways to run IT - including automating repetitive support with AI where it makes sense. * Grow the role your way. If it's the right fit, expand into Office Manager responsibilities - reception, supplies, guest coordination - with compensation adjusted accordingly. What Success Looks Like in Your First 90 Days * Employees are consistently unblocked - no ticket sits unresolved for long. * A documented, repeatable onboarding and off-boarding process exists where one didn't before, and it's yours. * SOC2 compliance work is moving forward smoothly and on track., * Real scope, real ownership. You're not one voice in a big IT org - you get hands-on with everything and shape what this function becomes. * Room to grow. There's no dedicated security hire yet - if that's the direction you want to take this, the ceiling is high. * A company that's actually working. 15,000+ paying customers, default profitable, and backed by Founders Fund and 8VC - building AI for an industry that needs it. ## Related Videos - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Angstfreude - AI and Corporate Culture - The Thrill and the Threat](https://www.wearedevelopers.com/videos/100354-angstfreude-ai-and-corporate-culture-the-thrill-and-the-threat) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 137 - AI'm not sure about this](https://www.wearedevelopers.com/magazine/485-dev-digest-137-ai-m-not-sure-about-this)