> Markdown version of [/jobs/ext/3224473-service-manager-coolidge](https://www.wearedevelopers.com/jobs/ext/3224473-service-manager-coolidge). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Manager, Coolidge - **Company:** Lucid Inc. - **Location:** Coolidge, AZ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Microsoft Office - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7f108ccea7dbf807 ## About the Role * Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI's i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time * Experience managing a team of technicians for selection, development, performance management, engagement and training * Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors * Verifiable track record of excellence in Customer Service * Willingness to assist on repairs on an as needed basis * Exceptional organization and the ability to drive continuous improvement in a fast-moving environment * Excellent written and verbal communication skills * Ability to build a world-class team from the ground up * Ability to analyze and interpret internal reports * Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software * Ability to travel on an as-needed basis * Willingness to complete Lucid provided CPR training post hire * Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire, * AA/BS in either Automotive Technology or Business Management, or equivalent work experience * Knowledge of HV systems, LV systems, and EV powertrains * Start-up experience and related fast-paced environments * Previous OEM specific EV experience and training * ASE Certifications * EPA 609 Certification ## Description * Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs * Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results * Select, train, and develop employees, ensuring all positions are filled in a timely manner * Support, implement and provide follow-up for all training * Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships * Address any client concerns or complaints quickly and professionally * Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance * Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time * Monitor employee work and provide guidance, ongoing training, and development as needed * Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles * Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager * Assist with or perform administrative tasks * Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively * Other duties as assigned ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)