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# Senior Application Support Specialist

- **Company:** Solactive AG
- **Location:** Berlin, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Big Data, Databases, Data Systems, Linux, DevOps, Distributed Systems, Monitoring of Systems, Job Scheduling, Python (Programming Language), Linux System Administration, Release Management, Software Engineering, SQL Databases, Systems Integration, Scripting, Sql Optimization, Grafana, Data Management, Automation Anywhere
- **Published:** September 30, 2026
- **Apply:** https://www.adzuna.de/details/5894592723

## About the Role

* 7+ years of Application Support, Production Support, or Technical Support experience within financial markets.
 * Experience supporting trading platforms, market-data systems, or other real-time business-critical financial applications.
 * Strong understanding of trade lifecycle processes, market connectivity, and production operations.

Technical Skills

 * Strong Linux operating experience.
 * Advanced SQL skills.
 * Experience with monitoring tools such as Grafana, or similar platforms.
 * Knowledge of APIs, distributed systems, job schedulers, and system integrations.
 * Strong understanding of Incident, Change, and Release Management processes.
 * Experience mentoring, and coaching technical teams.

Desirable

 * Experience within market-making, derivatives, or multi-asset trading environments.
 * DevOps, SRE, or software development experience.
 * Scripting experience with Python.
 * AI Workflows and Automations

## Description

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real-time financial systems. You will support and enhance our proprietary index and market-data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.This role is ideal for someone who thrives in fast-paced environments, understands front-to-back trade flows, and can lead technical resolution, real-time monitoring, incident handling, and projects with confidence.
Your Tasks

Production Support & Incident Management

 * Provide L1/L2 support for business-critical trading and market-data applications.
 * Monitor Linux-based production environments and resolve real-time operational issues.
 * Act as the primary point of contact for internal business teams, delivering timely support and clear communication.
 * Lead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.
 * Own incidents, tickets, and service requests end-to-end while ensuring SLA compliance.
 * Support change, release, and deployment activities following ITIL best practices.
 * Mentor junior-mid level team members and contribute to a culture of operational excellence, teamwork, and accountability.

Technical Support & Platform Stability

 * Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.
 * Analyse application logs, system behaviour, and complex datasets to identify and resolve issues.
 * Execute database changes and optimise SQL queries.
 * Partner with development, infrastructure, and business teams to maintain platform stability.
 * Proactively identify recurring issues and drive permanent solutions.

Stakeholder & Service Management

 * Build trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.
 * Translate business requirements into technical actions and operational improvements.
 * Lead projects and operational initiatives independently.
 * Ensure critical issues are acknowledged, communicated, and escalated within agreed service levels.