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# Operations & Change Co-Ordinator - Trading Wholesale

- **Company:** Henderson Group
- **Location:** UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Big Data, Business Software, Data Governance, Lookup Table, Pivot Tables, Microsoft SharePoint, Usage Tracking
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eb29f2ef64848afd

## About the Role

* Minimum 1 years' experience working in a fast-paced, deadline-driven environment with the ability to manage multiple priorities
 * Proven ability to deliver accurate, high-quality work under pressure and within tight deadlines.
 * Experience contributing to process improvements, business change initiatives, or system implementations.
 * Strong Microsoft Excel skills, including working with large data sets and using functions such as VLOOKUP, SUMIF/SUMIFS, and Pivot Tables.
 * Full, clean UK/EU driving license with access to your own vehicle

The Attributes you'll need include:

 * Strong team player with a collaborative approach.
 * Confident communicator with the ability to explain information clearly and influence stakeholders.
 * Strong problem-solving and critical-thinking skills.
 * Positive and adaptable mindset with a focus on continuous improvement.
 * Well organised, able to manage multiple priorities and deadlines.
 * Able to work independently, take initiative, and escalate issues when needed.
 * Capable of supporting and guiding others through change and new ways of working.

It is Desirable if you have:

 * Experience working in a Trading, Commercial, Retail, Supply Chain, or Finance environment, with understanding of end-to-end business processes.
 * Experience supporting system or process transitions into Business-as-Usual (BAU), including testing, rollout, or adoption activities.
 * Experience acting as a system super user, first-line support contact, or subject matter expert for business applications.
 * Understanding or exposure to data governance, data quality management, or control and compliance frameworks.

## Description

This role will enable effective Trading decision-making and operational excellence through robust reporting, strong data governance, clear process design, and the successful transition of new technology into business-as-usual.

As the Operations & Change Coordinator - Trading, your key responsibilities will include:

Commercial Insight & Reporting

 * Produce clear, business-focused reports and presentations highlighting key drivers, risks, opportunities, and performance trends.
 * Identify data issues, trends, and improvement opportunities, providing proactive analysis and recommendations.

Business Improvement & Change Delivery

 * Identify and support improvements to processes, reporting, and data usage across Trading operations.
 * Work with IT, Data, and external partners to support system and process changes.
 * Support testing, validation, and transition of new systems into business-as-usual operations.
 * Promote adoption of new processes, technologies, and continuous improvement initiatives.

Process Design & Documentation

 * Document and map current and future Trading processes to improve clarity, consistency, and efficiency.
 * Maintain process documentation to support training, governance, and operational continuity.

Training & User Support

 * Deliver training and ongoing support during system and process changes.
 * Act as a key contact for resolving user issues and supporting adoption of new tools and processes.

Data Governance & Integrity

 * Ensure Trading data is accurate, consistent, compliant, and effectively managed.
 * Promote strong data quality, ownership, and governance practices.

Stakeholder Management

 * Build effective relationships across Trading, IT, Finance, Supply Chain, and Data teams.
 * Act as a link between operational and technical teams to ensure clear communication and aligned requirements.

Systems & BAU Support

 * Provide first-line support and maintenance as a SharePoint and Portal Super User.
 * Monitor tasks, resolve system issues, manage enhancements, and support ongoing operational stability and continuous improvement.