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# Help Desk Technician I - Active Secret Clearance Required

- **Company:** MARKED GALAXY LLC
- **Location:** Aberdeen Proving Ground, MD, United States
- **Experience:** Starter
- **Salary:** $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Cyber Security, Information Systems, System Configuration, Desktop Computing, Human-Computer Interaction, Issue Tracking Systems, Software Engineering, Tablet Computers, SC Clearance, Computer Equipment, Information Technology, Laptops
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cf9a672ea4a532ba

## About the Role

* Active DoD Secret clearance or higher.
 * A+, Network+, or equivalent DoD 8570.1 IAT Level I certification or higher (Security+ accepted).
 * Required Computing Environment certification.
 * Experience deploying and supporting desktops, laptops, tablets, monitors, printers, and related IT equipment.
 * Experience troubleshooting and configuring computer hardware and software.
 * Experience installing/configuring operating-system images and software applications.
 * Strong customer-service and communication skills.
 * Ability to work full-time in person at Aberdeen Proving Ground, MD.

Education / Experience

Candidates must meet one of the following:

 * High School Diploma/GED and at least 1 year of customer-support experience; OR
 * Associate degree in a directly related field; OR
 * Bachelor's degree in a related or non-related field.

Relevant education and experience should be in an IT discipline such as Computer Science, Information Systems, Network Engineering/Management, Computer or Software Engineering, Management Information Systems, Computer Security/Forensics, or a related discipline., * A+, Network+, Security+, or DoD 8570 IAT equivalent (Required)

## Description

This position provides front-line technical support to Government users and is ideal for an IT professional with experience supporting desktops, laptops, mobile devices, printers, Windows operating systems, software applications, and enterprise users in a professional environment., * Serve as a primary customer support point of contact for hardware and software issues.

 * Provide technical assistance by telephone, email, web request, remote-support tools, and direct user interaction.
 * Deploy and configure desktops, laptops, tablets, monitors, printers, and other IT hardware.
 * Install and configure operating-system images and specialty software on Government devices.
 * Troubleshoot hardware, software, operating-system, network-connectivity, and peripheral issues.
 * Accurately document users, incidents, troubleshooting actions, and problem descriptions in the applicable ticketing system.
 * Resolve issues remotely or through verbal instruction and escalate problems to higher-level support when necessary.
 * Coordinate problem resolution with users and other technical support personnel and follow up to ensure satisfactory resolution.
 * Complete software installations and configuration activities as assigned.
 * Configure and support Government-issued iPhones.
 * Support CAC-related activities, including CAC creation using an in-office RAPIDS station and CAC PIN resets, as required.
 * Assist with testing and evaluation of new or updated software applications.
 * Participate in formal training, on-the-job training, and cross-training.
 * Perform other closely related IT support duties as required by the mission.